Protective Services Guard

at  Toronto Transit Commission

JOB INFORMATION

Requisition ID: 9224
Number of Vacancies: 1
Department: Special Constable Service (20000028) - Protective Services (30000330)
Salary Information: $32.62 - $40.79
Union: CUPE 5089
Pay Scale Group: PSG1
Employment Type: Regular
Weekly Hours: 40 Off Days: Various Shift: Various
Posted On: March 26, 2024
Last Day to Apply: April 3, 2024
Reports to: Supervisor - Protective Services Unit
The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”

CAREER OPPORTUNITY

We are currently seeking a Protective Services Guard to work various shifts with various off days.
A Protective Services Guard protects security and integrity of the assets and facilities within the area of responsibility. Uses electronic monitoring and access control over satellite-controlled access properties. Performs cash/revenue collection escort services in conjunction with armoured car personnel, as well as various mobile/walking security patrol duties. May be involved in responding to emergency or security related situations. Performs security related administrative duties in support of other sections of the department.

WHAT SKILLS DO YOU BRING?

Apply analytical skills
Communicate in a variety of mediums
Understand and apply relevant laws and regulations
Use office technology, software and applications

WHAT QUALIFICATIONS DO YOU BRING?

• Good knowledge of security/law enforcement practices, surveillance techniques, and security systems
• Familiarity with court procedures, Criminal Code, Federal/Provincial/Municipal statutes, Trespass to Property Act and TTC By-law No.1; and knowledge of TTC property locations and layouts
• Strong interpersonal, oral and written communication skills; problem solving and decision making abilities; and ability to work in potentially stressful and physically demanding situations
• A valid non-probationary Province of Ontario Class G Driver’s License
• Completion of a secondary school diploma, or the equivalent, combined with a few years of similar or related work experience.
• Current valid license to act as a security guard in accordance with the Provincial Private Security & Investigative Services Act
• Ability to obtain and maintain a Municipal Law Enforcement Officer (MLEO) designation and current/up to date First Aid and CPR are preferred
• The successful applicant must be willing and able to pass an enhanced reliability background check
• CPTED Training and CPP or PSP designation considered an asset
• The successful applicant will be required to complete courses relating to areas of responsibility
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

• Protecting the Revenue Operations facility and its assets; and monitoring and controlling access to four satellite properties (Greenwood, Wilson, McCowan and Davisville) from the Patten Building when not staffed
• Performing Security Audits on TTC property and writing corresponding reports
• Using monitoring systems to observe and report on unusual behaviour and suspicious activity
• Ensuring Security Attendant and Contract Security coverage for specific TTC locations, amending daily schedules as required
• Applying the Ontario Trespass to Property Act; and reporting hazardous, unsafe, insecure and unsanitary conditions
• Enforcing parking regulations, issuing parking tickets/cautions as required; and issuing access cards and arranging for escorts
• Providing Revenue collection escort services in conjunction with armoured car personnel
• Accessing and monitoring security systems, reporting defects, and maintaining records of maintenance work performed
• Review and oversee activities within area of responsibility.
• Document, log, and report on activities and information as required.
• Maintain and store records and activities as required
• Manage systems, access capabilities, and security check processes to ensure activities and work processes are executed according to plans and policies.
• Perform a variety of administrative and support activities pertaining to area of responsibility.
• Perform security patrols and respond to security related questions.
• Arrange for staffing changes and work activities to optimize performance and reduce the risk of loss.
• Ensure staff coverage for all TTC locations and oversee work activities.
• Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
• Candidate will be required to participate in the TTC Customer Service Ambassador Program.