Provider Data Services Admin-Team Lead

at  CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY

This position can be Work From Home anywhere in the United States.

• Team lead will be SME for internal processes and workflow guidance
• Ensure appropriate and timely training occurs when additional resources are needed
• Identify opportunities to increase workflow/production with process improvements
• Assist with and ensure inventory is continually monitored and adjusted among the team to meet TAT and compliance requirements
• Raises opportunity to address any internal performance issues / educational opportunities internally, prior to Network Ops and Health Plan involvement
• Responsible for creating FAQ’s specific to questions on roster/PCR process
• Identify and communicate any issues with roster/PCR process immediately with Management
• Contributes to health plan confidence and partnership
• Contributes to compliance with turn-around-time related to issue resolution
• Assist on coordination of productivity and assignments
• Support the coordination of escalated issues

REQUIRED QUALIFICATIONS

• 1-3 years experience working with provider data.
• 6+ months’ experience communicating directly with internal teams and/ or external partners.
• Microsoft skills in Word, PowerPoint and Outlook.
• Experience with Microsoft Excel. Must be able to do VLOOKUPS and pivot tables.
• Problem solving and troubleshooting knowledge
• QNXT system knowledge

PREFERRED QUALIFICATIONS

• 1+ years’ experience with QuickBase.
  Education Bachelor degree or equivalent experience.

Please refer the Job description for details