PS Associate Manager - Customer Service & Supply Chain ANZ

at  Duracell

Manages daily Order to cash process by working closely with Internal teams and Third party warehouse to deliver best in class customer service to Australian Customers, as well as other Distributor Partners across ANZ while optimizing cost and improve process efficiencies.

• Process daily orders from Customers & Distributors
• Investigate & process credit and missing stock claims
• Load planning /Transport management of orders
• 3PL– Day to Day operations for O2C
• Order New line / Deletion Management
• Customer and internal teams communications on changes to orders
• SAP IDOC Management (EDI orders)
• Cost saving / Process flow initiatives
• Work closely with the multi-functional team on daily basis
• Accounts management – Indirect Purchase orders (Supply Chain Invoices)
• Reporting updates including Daily sales and SOH updates
• A pro-active highly motivated and driven approach to achieving results
• Demonstrated ‘growth mindset’ with an appetite for learning and embracing new technologies and new ways to deliver best in class operational excellence.
• Able to be flexible and adaptable in a dynamic environment.
• Demonstrated excellence in cross functional team relationships
• Strong written and verbal communication skills
• Highly analytical and data driven – able to problem solve
• High levels of resilience
• Strong attention to detail
• Effective time management skills
• Works following processes and guidelines but also frequently required to solve problems drawing from previous experiences and understanding of the broader situation.
• May require deviating or interpreting procedures/policies to resolve situations
• Is responsible for making adjustments in systems and processes to solve problems or improve effectiveness of the team
• Is expected to proactively propose solutions to problems or improvements of working procedures to their manager and to implement them

EXPERIENCE

• Preferable experience in a similar role within the FMCG industry but not essential
• Preferable experience with SAP ECP– High level of Focus on IDOCS and order management
• Proficient in Microsoft office applications – Word, Outlook, Excel (advanced required, building reporting and tracking tools)
• Project Management skills
  Duracell is the world’s leading manufacturer and marketer of high-performance alkaline batteries, complemented by a portfolio of high quality, market leading specialty, rechargeable and professional batteries. Duracell’s products power numerous critical professional devices across the globe such as heart rate monitors, defibrillators, telemetry devices, smoke detectors, fire alarms, automated valves and security systems. As the leader in the professional power category, Duracell has a rich history of innovation, continuously introducing batteries that are smaller, thinner, with more energy and longer lasting than competitive brands. Since March 2016, Duracell has found its permanent home within Berkshire Hathaway (ranked #4 World’s Most Admired Companies by Fortune Magazine and #3 in the Fortune 500), and will continue to focus on sustainable growth, industry-leading innovation while creating long-term value for our customers and consumers. At Duracell, integrity, end-to-end accountability across all levels, fast decision-making and a “can do” attitude is highly valued. In January 2018, a new B2B Sector was created which among other duties, will assume responsibilities of the Professional Aftermarket businesses globally under the PROCELL brand

Please refer the Job description for details