PTP FRONT OFFICE JR. ANALYST WITH PORTUGUESE

at  BacardiMartini

Posted
30-Apr-2024
Job type
Full time
Country
Costa Rica
Location
Escazu
Lead recruiter
Irene Castro
Function
All Finance
Reporting Line
PTP Team Lead
On-site/Remote
On-site
Level of experience
Entry Level
Contract type
Permanent

SKILLS & EXPERIENCE

The skills and experience needed to create your legacy
Previous PTP related experience (is a plus)
Adopt changes quickly.
Ability to multi-task and prioritize effectively.
Strong work ethic, willing to go the extra mile.
Strong analytical, diagnostic, and problem-solving skills
Attention to details, accuracy, and sense of urgency.
Strong customer service
Spanish proficiency: 100%
English proficiency: 90%
Portugues proficiency 90%
Working knowledge of major ERP platforms, preferably SAP
Basic to Advanced knowledge of MS Office Suite
Personal Qualities
Positive attitude
Culturally sensitive and a strong communicator
Strong oral and written communication skills
Proactive
Creative and passionate
Works well in a team environment

With our consumer at the heart your key focus will be
Monitor and to generate actions to improve or maintain the good performance of the PTP KPI’s.
Support internal and external inquiries through Sys Aid tickets, calls, and chats.
Support process controls
Local market support
Performing the PTP KPIs analysis to be presented into the monthly market reviews.
Identify and support continuous improvement opportunities.
Accomplish with the 95% in the SLA of tickets resolution with accuracy on the resolution given.
Maintain a positive NPS score about the satisfaction of our internal and external Customers.
Ensure AP procedures conform to GAAP and Bacardi policies and procedures.
Support on Documentation processes.