Public Inquiries Assistant 1

at  State of Ohio Jobs

Primary Location: United States of America-OHIO-Cuyahoga County-Cleveland
Organization: Attorney General
Classified Indicator: Classified
Bargaining Unit / Exempt: Bargaining Unit
Schedule: Full-time
Work Hours: Mon-Fri; 8:00am-5:00pm
Compensation: $20.17 per hour - $23.70 per hour
Unposting Date: Jun 26, 2024, 10:59:00 PM
Primary Job Skill: Clerical & Data Entry
Technical Skills: Clerical & Data Entry
Professional Skills: Customer Focus, Listening, Time Management, Verbal Communication, Confidentiality
Agency Contact Name: Maren Aikey
Agency Contact Information: Maren.Aikey@OhioAGO.gov

ABOUT US:

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

The Ohio Attorney General’s Office is currently seeking a qualified candidate for a Public Inquiries Assistant 1 position in the Constituent Services Section. The Public Inquiries Assistant provides assistance and information to consumers, business people, government officials, patients, residents and general public in response to requests and inquiries. This position will report to the Cleveland, Ohio office daily. There is potential for a hybrid in-person/remote schedule after training and operational need is assessed.

The successful candidate will perform the following duties, which include, but are not limited to:

• Handles high volume of telephone calls, inquiries and communications to and from individuals (e.g., consumers, victims of crimes, victims service providers, business people, government officials, patients, residents and general public).
• Provides assistance and information to individuals in order to answer questions and/or resolve problems and/or complaints.
• Accurately summarizes the constituent’s inquiry or request.
• Assists in resolving problems, questions or complaints.
• Accurately completes forms on internal and external forms and databases using a variety of software.
• Conducts research to determine solutions to problems affecting constituents by utilizing training materials and specific policies and procedures to evaluate the nature and magnitude of the problems/complaints.
• Provides general guidance, advice, resources and referrals.
• Conducts follow up contact to ensure resolution of situation if necessary.
• Maintains and retrieves records (electronic and hard copy), data, documentation and reports regarding calls, correspondence, in person contacts and actions.
• Enters and maintains data within internal and/or external databases to track actions and contacts completed on each inquiry.
• Performs other related clerical duties (e.g., files, copies, scans, types correspondence)