Public Trust Officer

at  Public Trust Office

About the role
Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you’re not just managing cases; you’re fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It’s a journey where your skills are a lifeline for individuals facing diverse situations.
At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer cases, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.
This role is a temporary full-time opportunity until 27 June 2025 based in Townsville. Please download the role description for more information.

In addition to the general public, PTOs have significant interactions with:

• Customers from different cultural backgrounds
• Customers who may display challenging behaviours, due to their circumstances or disability i.e. mental health, acquired brain injury, aged related condition, congenital or intellectual disability
• Customers who at times may be distressed or upset.

As a PTO, you will deal with complex and emotive situations and behaviours including customer aggression in providing services to members of our community who are experiencing vulnerability or grief. We encourage you to consider your personal resilience, and the self-care regime and coping strategies you’ll employ as a PTO as we value your mental health and want you to thrive in this rewarding role. QPT has practices in place to support you and your wellbeing.
About you
You are an enthusiastic individual with a strong customer focus and the ability to work autonomously as well as within a team environment. The successful candidate will be able to multi-skill whilst working effectively in a fast-paced environment with competing priorities, be well-organised and take pride in providing a service to the Queensland community.

Please refer the Job description for details