PUBLIC WARNING PROGRAM MANAGER

at  NYC Careers

JOB DESCRIPTION

The Public Warning unit operates 24 hours per day and seven days per week out of Watch Command, NYCEM’s operations center. Public Warning staff work in conjunction with the Watch Command staff to monitor citywide radio frequencies; local, national, and international media; and social media to identify incidents impacting NYC and are responsible for the corresponding dissemination of Notify NYC alerts and notifications. The NYCEM Public Warning unit is also responsible for activation of the City’s Wireless Emergency Alert (WEA) and Emergency Alert Systems.
Reporting to the Director of Public Warning with latitude for independent initiative and judgment, the Program Manager is responsible for strategic, administrative, and operational support of New York City’s Public Warning Unit, including, but not limited to, the Notify NYC program, Wireless Emergency Alerts, social media, and the Emergency Alert System.

The duties are as follows:

• Provide guidance and managerial oversight of Notify NYC personnel during daily public safety incidents that require dissemination of public messaging.
• Develop, maintain, and update as necessary standard operating procedures, technical reference documents, and training materials for the Notify NYC program and the City’s Emergency Alert System.
• Manage the business process improvements for public notification activities.
• Participate in operations management activities in support of the public notification program including developing reports for senior and executive staff, program management/evaluation, and resource planning.
• Serve as a point of contact and liaison between NYCEM units, OTI, private vendors/contracts, and other City agency partners related to the Notify NYC program.
• Take, maintain, and distribute minutes during programmatic, intake, and operational meetings.
• Serve as an escalation point for customer service inquiries that are unable to be handled by the frontline public warning staff.
• Participate in project management, including developing timelines and meeting deliverables.
• Assist the Director in supervision of Public Warning Specialist staff, including, but not limited to, scheduling, timekeeping, overtime management, personnel development, and performance evaluation.
• Assist the Director in long-term strategic planning for the Public Warning unit, including, but not limited to, maintaining awareness of emerging technologies and evolving industry best practices and working to incorporate them into long-term innovation goals.
• Oversee and serve as an escalation point for the Public Warning Duty Officer Program, filling in coverage gaps as needed.
• Serve as a Public Warning Specialist on a contingent basis in order to fill staffing gaps.
• Coordinate with members of the NYCEM Response Bureau Management Team to ensure that the Public Warning operations and activities are seamlessly integrated with those of the Watch Command and Field Response that each unit is operating cohesively and effectively.
• Other duties as assigned by Assistant Commissioner of Director of Response, and/or Director of Public Warning.

IN ORDER TO BE CONSIDERED FOR THIS JOB, PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL.

Minimum Qualifications
1. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or
2. A baccalaureate degree from an accredited college and two years of satisfactory full time professional experience in the areas listed in “1” above; or
3. A master’s degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences ,or related field and one year of satisfactory full-time professional experience in the areas listed “1” above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.
4. Education and/or experience equivalent to “1”, “2”, or “3” above. However, all candidates must have a four-year high school diploma or its educational equivalent.
Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in “"1"” above.
Preferred Skills
- Prior experience managing and improving large, multifaceted technology projects. - Prior experience developing use cases/user stories and business processes. - Strong vendor management experience. - Proven leadership capabilities. - Strong interpersonal and supervisory skills. - Strong analytical skills. - Proficiency with Microsoft Office applications (Word, Excel, Access, and PowerPoint). - Proficiency with GIS (geographic information systems). - Strong project management skills. - Strong writing and communications skills. - Experience with public safety communications systems. - Familiarity and proficiency in operating with emerging technologies. - Ability to work in dynamic, high-stress environments. - Prior Watch Command, Notify NYC, or other public safety experience. Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education, and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Minimum Qualifications
1. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or
2. A baccalaureate degree from an accredited college and two years of satisfactory full time professional experience in the areas listed in "1" above; or
3. A master’s degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences ,or related field and one year of satisfactory full-time professional experience in the areas listed “1" above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent.
Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in ""1"" above.

Preferred Skills

• \tPrior experience managing and improving large, multifaceted technology projects.\n-\tPrior experience developing use cases/user stories and business processes.\n-\tStrong vendor management experience.\n-\tProven leadership capabilities.\n-\tStrong interpersonal and supervisory skills.\n-\tStrong analytical skills.\n-\tProficiency with Microsoft Office applications (Word, Excel, Access, and PowerPoint).\n-\tProficiency with GIS (geographic information systems).\n-\tStrong project management skills.\n-\tStrong writing and communications skills.\n-\tExperience with public safety communications systems.\n-\tFamiliarity and proficiency in operating with emerging technologies.\n-\tAbility to work in dynamic, high-stress environments.\n-\tPrior Watch Command, Notify NYC, or other public safety experience.\n\nStudies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education, and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID
631718
Title code
94612
Civil service title

• Provide guidance and managerial oversight of Notify NYC personnel during daily public safety incidents that require dissemination of public messaging.
• Develop, maintain, and update as necessary standard operating procedures, technical reference documents, and training materials for the Notify NYC program and the City’s Emergency Alert System.
• Manage the business process improvements for public notification activities.
• Participate in operations management activities in support of the public notification program including developing reports for senior and executive staff, program management/evaluation, and resource planning.
• Serve as a point of contact and liaison between NYCEM units, OTI, private vendors/contracts, and other City agency partners related to the Notify NYC program.
• Take, maintain, and distribute minutes during programmatic, intake, and operational meetings.
• Serve as an escalation point for customer service inquiries that are unable to be handled by the frontline public warning staff.
• Participate in project management, including developing timelines and meeting deliverables.
• Assist the Director in supervision of Public Warning Specialist staff, including, but not limited to, scheduling, timekeeping, overtime management, personnel development, and performance evaluation.
• Assist the Director in long-term strategic planning for the Public Warning unit, including, but not limited to, maintaining awareness of emerging technologies and evolving industry best practices and working to incorporate them into long-term innovation goals.
• Oversee and serve as an escalation point for the Public Warning Duty Officer Program, filling in coverage gaps as needed.
• Serve as a Public Warning Specialist on a contingent basis in order to fill staffing gaps.
• Coordinate with members of the NYCEM Response Bureau Management Team to ensure that the Public Warning operations and activities are seamlessly integrated with those of the Watch Command and Field Response that each unit is operating cohesively and effectively.
• Other duties as assigned by Assistant Commissioner of Director of Response, and/or Director of Public Warning