QA Analyst (1st Line of Assurance)

at  Lendable

ABOUT LENDABLE

Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.

We’re building one of the world’s leading fintech companies and are off to a strong start:
One of the UK’s newest unicorns with a team of just over 400 people
Among the top 10 fastest-growing tech companies in the UK
Profitable since 2017
Backed by top investors including Balderton Capital and Goldman Sachs
Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of these are held by big banks with dated systems and painful processes.

ABOUT THE ROLE

We’re looking for someone passionate about working in a fast-paced, entrepreneurial environment. Happy Customers are a vital part of our success and ensuring they enjoy a seamless and great experience will be a key focus in the QA Analyst role.
As a QA Analyst at Lendable, you will be crucial to our commitment to exceptional customer service. Your work ensures that our customers are treated with fairness and respect, all while upholding regulatory compliance and our high company standards. You will identify any emerging trends from investigations while ensuring policies are followed. Whilst monitoring Lendable’s QA policies to ensure they continue to align with FCA guidance, assisting in identifying problem areas and risks associated with current processes and making recommendations for improvement where required.
Being comfortable with data is key, as is the ability to present key metrics outlining the quality across the operations team.

WHAT YOU’LL BE DOING

• Monitoring the operations team’s performance
• Identifying, analysing, and documenting issues and highlighting possible resolutions
• Analysing current procedures and improving quality
• Analysing set out criteria, developing test plan strategies, creating and executing test cases, tracking issues and reporting results
• Presenting data in a consumable format to colleagues of all levels
• Monitoring reporting outcomes Call/Email monitoring to support investigations and analysis
• Reactive tasks according to business risk changes