QA Systems Manager

at  DSM

DSM Pentapharm, part of the nutrition cluster of the DSM group, is a swiss SME with a long-standing tradition as an innovative and reliable supplier of active ingredients for the personal care, pharmaceutical and haemostasis industries.

POSITION

We are seeking a highly motivated individual to join our team as a QA Systems Manager. In this role, you will maintain a compliant Quality Management System (QMS), further develop the electronic QMS and ensure timely investigations and resolution of issues through scientific principles and root cause analysis.

QUALIFICATION & COMPETENCES

• Minimum MSc in Biology, Chemistry, Pharmacy or related fields or a Master’s in Quality
• 2+ years of experience with a proven track record in a GMP or ISO production environment
• Proficiency in product classification, definition of applicable standards and conformity assessment procedures
• Proficient with computer systems and strong record-keeping and documentation abilities
• Self-driven and results-oriented with the ability to work independently
• Excellent communication and presentation skills as well as exceptional organizational and detail-oriented skills
• Strong communication skills in German and English

• Manage and enhance the electronis QMS, ensuring its effectiveness and compliance
• Oversee the Corrective and Preventive Action (CAPA) process to address quality issues promptly and effectively
• Lead the training system, including onboarding, offboarding and planning GMP training sessions
• Conduct thorough investigations into customer complaints related to product release, considering all manufacturing processes, quality testing and customer requirements
• Maintain Quality Agreements with customers and subcontractors
• Provide support for supplier qualification process management
• Plan and oversee the external audit program for suppliers and lab contractors
• Evaluate quality aspects of new change control proposals and support the QA department with special projects as needed
• Identify and implement changes in established processes to enhance quality standards