Quality and Compliance Manager

at  Akari Care

PURPOSE OF POSITION:

The role will include assisting the quality team, the Head of Quality and Akari Care with auditing, monitoring, supporting and reviewing service quality to ensure that compliance is maintained, and regulations are met.
Promoting positive outcomes for our residents and their families.
Contribute to the Akari Care Vision which is To be the provider of choice within local communities for anyone looking for quality care or seeking a career within care.
Working together to make a difference for our residents, we will respect their individual choices by providing personalised care and support.
Demonstrate the Akari Care values of being Personalised, Kind, Caring, Trusted and promoting Community both internally and externally in our homes.

MAIN RESPONSIBILITIES:

• To provide support to the Head of Quality in monitoring and reviewing service quality and providing effective communication with regards to areas of non-compliance including the development of action plans for achieving quality.
• To prioritise and complete audits of services and ensure specific targets set out in action plans are adhered to.
• Review trend analysis from service audits and develop systems and structures in conjunction with the Head of Quality to eliminate patterns of non-compliance.
• Report to the Head of Quality on the progress of current work plans and identified area of development and improvement within agreed timescales.
• Responsible for the collection of any necessary data and prepare written reports as requested on progress.
• Research changes/amendments in government legislation and the impacts on this within the services.
• Communicate effectively finding solutions to any problems that arise.
• Promote good practice and act as an effective and positive role model
• Support the Head of Quality in matters relating to Safeguarding within the services and support Home Managers to carry out internal investigations, where deemed necessary by the Head of Quality.
• Support the Home Managers in preparation for CQC/CIW inspections, Local Authority Audits and any work plan developments that are deemed necessary by the Head of Quality. .
• Monitor and review all notifications that Home Managers prepare to ensure that they are appropriate and applicable in the circumstances.
• Support with registration processes.
• Identifying and responding to any issues/serious concerns within a home with your Head of Quality, in a timely manner, and ensuring these are appropriately escalated to Regional Managers/COO .
• Provide duty support as part of a rota to support and assist home managers and regional managers with any issues around compliance.
• Actively lead and contribute to Home Improvement Meetings and ensure these take place on a regular basis in accordance with the requirements of the home.
• Help prepare and deliver relevant presentations to colleagues as required.
• Support and deliver induction training around quality management systems as required.
• Support, review and implement governance systems.
• Lead and develop colleagues as part of a lead role responsibility which may include training and support as needed.
• Attending and contributing to meetings
• Familiarisation with current legislation and changes that affect Health and Social Care.
• Implementation, monitoring and evaluation of systems and structures.
• Ensuring effective communication with Senior Managers, Regional Managers, Home Managers and External Professionals.
• Policies and procedures (assist in writing, reviewing and updating)
• Develop and review audits with Head of Quality in line with any changes to regulation.
• Case tracking and audits of Nourish (our electronic care planning system)
• Data collection and Risk analysis utilising dashboards
• Understand and ensure the implementation of the Companys Health and Safety policy, and Emergency and Fire procedures.
• Understanding of the requirements regarding safeguarding and mental Capacity Act

Research Projects:

• Research changes in Legislation (for example: CQC/CIW, Health and Safety) and ensure these are communicated effectively and updated in policies.
• Research Clinical Governance systems and structures to monitor, improve and develop the quality-of-service provision.
• Undertake any other responsibilities as agreed with the Head of Quality and Directors.