Quality and Service Assurance Manager

at  360 Talent London

REQUIREMENTS:

• High product sensitivity, high customer experience sensitivity.
• Training skills
• Constructive, positive mindset rooted in a continuous improvement approach
• Excellent interpersonal skills and listening skills, precision and attention to detail.
• Fluency with systems and computers (Excel, PowerPoint, Word)

• Quality Control: Monitor and maintain quality standards for all logistics processes, including shipping, receiving, inventory management, and transportation.
• Compliance Management: Ensure compliance with industry regulations, safety standards, and internal quality control policies. This may include tracking and reporting on compliance issues.
• Product authentication: Assist Bollore to verify the authenticity and legitimacy of returned products
• Data Analysis: Analyse data related to logistics and supply chain performance to identify trends and areas of concern. Use data analysis to make informed decisions and improvements.
• Quality Assurance: Implement quality assurance processes to inspect products and materials, ensuring they meet quality standards and specifications.
• Supplier Management: Work with suppliers to ensure they meet quality and delivery standards, and establish effective communication and feedback channels.
• Root Cause Analysis: Investigate and identify the root causes of quality issues and implement corrective and preventive actions to address them.