Quality Assessor

at  Health Solutions

INTRODUCTION

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses. Visit us at www.momentummetropolitan.co.za

REQUIREMENTS

• Matric or Grade 12 qualification
• 2-3 years of Call Centre experience preferably in a Medical Aid industry
• 2-3 years of Claims experience and Membership
• Supervisory experience or quality management experience would be an advantage
• MS Office proficiency and Call Centre applications (inclusive of the assessment system)
• Fluent in isiXhosa, isiZulu, Sesotho, Setswana, and English
• Ability to analyse work situations and initiate corrective action (Cognitive capacity)
• Troubleshooting and problem-solving (creativity)
• Strong computer skills e.g. MS Word, Excel
• Proactive individual who sees beyond the obvious and gets positive results – thinks outside the box (creativity)

ROLE PURPOSE

This role offers exciting and challenging opportunities and is aimed at a dynamic, performance-orientated, knowledgeable, and experienced individual who can deliver quality outputs in a high deadline and client-orientated environment. You will be required to work well within a team as well as on your own. An exciting opportunity exists for an experienced staff member to take up a challenging position as a Quality Assessor.