Quality Assurance Analyst

at  Allianz Australia

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

• Implement quality assurance standards and procedures to ensure compliance with regulatory requirements and industry best practices.
• Perform quality assurance assessments for the Customer Relations function and provide feedback to support improved complaint outcomes.
• Monitor, analyse and report on enterprise wide Complaints QA results.
• Conduct regular reviews of operational processes, products, and services to identify areas for improvement and ensure adherence to quality standards.
• Analyse data and metrics to track quality performance and identify trends, patterns, and areas of concern.
• Prepare and present quality assurance reports and findings to management and stakeholders, highlighting areas of success and opportunities for improvement.