Quality Assurance Analyst

at  TD Bank

Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Compliance
Pay Details:
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
Department Overview :

The Global Compliance Oversight Function is responsible for enabling a consistent Regulatory Compliance Management (RCM) program, its implementation and maintenance across Oversight Functions (OFs) and Risk Owners (ROs), and maintaining a credible line-of-sight into their RCM program activities, as well as performing the following in accordance with the RCM Framework:

• Provide objective guidance on the implementation of the RCM program;
• Aggregate information gathered from OFs to inform reporting;
• Establish engagement models with OFs, and where necessary ROs.

The Global Compliance Quality Assurance (GCQAR) Program is responsible for performing independent quality assurance reviews of the execution of the work performed by the departments within the Global Compliance Oversight Function to meet the requirements within the RCM Framework.

Job Description :

• Perform periodic quality assurance reviews of the RCM Program at the functional and/or enterprise level and opine on the effectiveness of Compliance’s adherence to the RCM Compliance program’s framework, standards, policies, procedures, etc.
• Prepare summaries, presentations, briefing notes, and any other required documentation to effectively report on the status and / or concerns identified during compliance quality assurance reviews.
• Manage relationships within and across various compliance functions, corporate and/or control functions and promote alignment with the Enterprise RCM Compliance Framework and/or regulatory requirements.
• Protect the interests of the organization by identifying and managing risks, and also promoting the prompt and thorough resolution of GCQAR issues.
• Assist in the preparation of the GCQAR quarterly report on the completion status of the annual plan and the results / metrics of these reviews.
• Keep current on emerging trends/ developments and grow knowledge of the compliance functions, related tools and techniques.
• Participate fully as a member of the Global Compliance team, support a positive work environment that promotes service, quality, innovation, teamwork and to promote timely communication of issues/ points of interest.
• Participate in personal performance management and development activities, including cross training within the Global Compliance Quality Assurance team.
• Exercise discretion in managing correspondence, information and all matters of confidentiality and escalating issues where appropriate.
• Assist on special projects / tasks as required.

Job Requirements :

• Undergraduate degree designations and/or compliance certifications
• 3+ years of banking experience (Compliance, Risk Management, Audit preferred)
• Knowledge of a regulatory compliance management program
• Background in testing, monitoring, quality assurance or quality control
• Strong written, verbal and critical thinking skills
• Detailed oriented with the ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Successfully worked as a member of a team, independently, remotely and in an evolving environment
• Skilled in using computer applications including MS Office

Who We Are:
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement:
Ce poste n’exige pas la maîtrise d’une langue autre que le français./ This position does not require proficiency in a language other than French.

• Provide objective guidance on the implementation of the RCM program;
• Aggregate information gathered from OFs to inform reporting;
• Establish engagement models with OFs, and where necessary ROs