Quality Assurance Analyst with German

at  Wipro Limited

JOB DESCRIPTION

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
If you are proactive with a mindset for professional growth, excited to face and overcome new challenges, willing to adapt and improve your current skills and learn new ones, we would be happy to take your application and contact you as soon as possible to have a more detailed conversation.

REQUIREMENTS:

• In depth knowledge of HR processes and best practices.
• Language skills: German (proficient level), English (proficient level)
• Comprehensive understanding of HR policies & regulations.
• Excellent communication and presentation skills, both written and verbal.
• Excellent attention to detail and ability to identify process discrepancies and anomalies.
• Effective feedback skills to provide coaching sessions and service improvement suggestions to operational teams.
• Microsoft Suite (Word, Excel, PowerPoint, Teams, Outlook).

• Performs comprehensive audits of HR processes to assess accuracy, completeness, and compliance with established policies and regulations.
• Prepares detailed audit reports, highlighting findings, discrepancies, and recommended corrective actions.
• Proactively communicates audit results to managers, highlighting areas of concern and proposing solutions.
• Interacts with the operational team to understand the needs, address inquiries, and ensure an effective collaboration.
• Coaches the operational team to implement corrective actions based on audit findings and client feedback.
• Assists in the design and delivery of training programs for HR staff to enhance process understanding and compliance.
• Participates in continuous process improvement initiatives to optimize
• HR processes and enhance overall quality.
• Calibrates quality audits with Client to ensure the same understanding of service level.
• Performs random peer check for specific cases, processes, or team members upon the need.
• Implements and tracks actions identified to improve the quality of the service.
• Executes monthly review of the cases to determine the level of quality per agent and per team.
• Delivers training sessions focused on HR processes, policies, and systems to new hires and existing employees.
• Provides hands-on training to employees on using HR systems, such as HRIS, employee self-service portals, and performance management tools