Quality Assurance Auditor

at  YMCA of Greater Houston

TITLE: QUALITY ASSURANCE AUDITOR

Reports to: Employment Services Director
Pay: $49,150.40 annual salary D.O.E, FT Exempt position w/competitive benefit package
Office Hours: Monday - Friday, 8:30 am – 5 pm
Description
YMCA International Services is a unique center of the YMCA of Greater Houston that delivers client-centered programs to refugees, immigrants and other vulnerable populations to advance their economic independence, social integration and civic participation. The Y helps newcomers restore hope, build stability, create opportunity and change futures.

Essential Duties and Responsibilities

• Create and maintain quality assurance program to ensure program files are up to date with funder requirements
• Ensures funder required file documentation is complete and accurate for all department files
• Works with staff to ensure requirements are adhered to; provides training where needed
• Responsible for tracking, correcting and reporting of identified compliance questions, issues, audits and monitoring through the use of a developed program
• Ensures all funder reported findings are corrected and responded to timely
• Accountable for findings during funder audit/monitoring
• Assist program director in monitoring the performance of the department when it comes to funder audit and monitoring
• Prepare and submit monthly reporting for the department
• Perform quality assurance calls to clients
• Report suspicious and inappropriate behaviors and policy violations
• Follow mandated abuse and incident reporting requirements
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but is not limited to Kronos Workforce Ready to review and submit own time sheet.
• Other duties as assigned including rotating schedule for food pantry and airport pickup.

Outcomes

• Adherence and maintenance of funder’s standards across 100% of Employment files.
• Weekly data inspection of all files submitted for QA as new or closed.
• Mid-service revision of cases after monthly job placements have been verified.
• Internal and funder’s audits result in 100% compliance with no findings.
• Ongoing one on one data entry and file management guidance provided to 12 case managers to minimize errors/discrepancies.

Requirements

• Bachelor degree or years of equivalent experience.
• Strong verbal and written communication skills.
• Ability to handle and maintain confidential information.
• Ability to establish and maintain effective working relationships with others.
• Prefer knowledge of/and previous experience with diverse populations.
• Fluency in a relevant refugee language (Spanish, Arabic, Pashto, Dari, Swahili) preferred, but not required.
• Excellent computer and database skills.

FT Employee Benefits

• Highly competitive compensation
• Generous and flexible PTO
• Health, dental, and vision insurance
• Long term disability, basic life insurance and other voluntary benefits
• 403(B) retirement plan
• Free YMCA membership

Note: All positions are filled in response to current refugee arrivals and their language needs; as language needs change, this will necessitate flexibility in our staffing. This position is grant funded.
How to apply: You must complete an online application at YMCA of Greater Houston No phone calls please. You will be contacted to schedule an interview if you are considered a qualified candidate.
The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws

• Create and maintain quality assurance program to ensure program files are up to date with funder requirements
• Ensures funder required file documentation is complete and accurate for all department files
• Works with staff to ensure requirements are adhered to; provides training where needed
• Responsible for tracking, correcting and reporting of identified compliance questions, issues, audits and monitoring through the use of a developed program
• Ensures all funder reported findings are corrected and responded to timely
• Accountable for findings during funder audit/monitoring
• Assist program director in monitoring the performance of the department when it comes to funder audit and monitoring
• Prepare and submit monthly reporting for the department
• Perform quality assurance calls to clients
• Report suspicious and inappropriate behaviors and policy violations
• Follow mandated abuse and incident reporting requirements
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but is not limited to Kronos Workforce Ready to review and submit own time sheet.
• Other duties as assigned including rotating schedule for food pantry and airport pickup