Quality Assurance Engineer II

at  IDEMIA

Overview: IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity. Responsibilities:

• Lead or assist in the development and consistency of process quality controls, procedures, and documents including: VSM’s,statistical anaylsis, FMEAs, Control Plans, Quality Inspection Standards, Work Instructions, Visual Standards, Defect Detection tools, etc.; work closely with Engineering, Business Units, and Design staff to determine best production practices.
• Implement, report, and maintain appropriate quality metrics (KPI’s) to analyze quality performance and results across all Business Units, Engineering, and support functions for use in business decisions.
• Establish quality assurance activities that monitor and verify that IDEMIA processes used to manage and create product and service deliverables are followed. Involved in development plan across product’s life cycle from conception until production to ensure effective compliance with gate process.
• Support and Improve IDEMIA’s LEARNING Program as needed
• Guide and provide feedback to project management and engineering teams for design and development conformance for product or project deliveries and ensure smooth and consistent delivery of quality products and contracts, as well as internal systems.
• Conducts process audits, inspections, and quality reviews (e.g. project/program reviews, product quality reviews, process reviews, engineering process productivity reviews, quality engineering system reviews, etc..) to ensure effective performance, durability and compliance with established standards & processes; establish & maintain ISO9001|CMMI certification|CQM certification.
• Lead or assist improvement projects, develops continuous improvement methods, identify opportunities and recommends changes to improve product & service quality and efficiency of processes and customer satisfaction
• Leads process for internal and external customer complaints, quality issues, and escalated incidents; engage cross functional team, facilitate resolution and establish containment, corrective, and preventative actions (CAPA) using 8D, 5-Why, and RCA (Root Cause Analysis) process to prevent issue re-occurrence and overall process improvement.
• Lead product, material and machine qualifications and testing.

Qualifications:

Preferred Skills

• Customer focused team player with ability to lead and motivate others toward continuous improvement and shared success
• Excellent communication and interpersonal skills, including the ability to converse with engineers and non-engineers of diverse backgrounds
• Demonstrated effective leadership and team facilitation skills
• Ability to handle tasks with competing priorities effectively
• Proficiency with Microsoft Excel spreadsheet development and analysis, Power Point, Visio, SharePoint
• Experience in Minitab, SAS, JMP, strongly desired

Preferred Experience

• Bachelor’s degree in Engineering, Engineering Sciences, Mathematics, Process Engineering, Operations, Business Administration or a related field
• 2-5 years’ experience
• Ability to travel to office locations, IDEMIA suppliers, or manufacturing sites up to 20%
• Knowledge of ISO or other National/International process & quality standards preferred
• BB, GB certified or equivalent in Six Sigma and LEAN preferred
• Must have excellent organizational skills and ability to work independently
• Customer focused, team player, excellent interpersonal and leadership skills

• Lead or assist in the development and consistency of process quality controls, procedures, and documents including: VSM’s,statistical anaylsis, FMEAs, Control Plans, Quality Inspection Standards, Work Instructions, Visual Standards, Defect Detection tools, etc.; work closely with Engineering, Business Units, and Design staff to determine best production practices.
• Implement, report, and maintain appropriate quality metrics (KPI’s) to analyze quality performance and results across all Business Units, Engineering, and support functions for use in business decisions.
• Establish quality assurance activities that monitor and verify that IDEMIA processes used to manage and create product and service deliverables are followed. Involved in development plan across product’s life cycle from conception until production to ensure effective compliance with gate process.
• Support and Improve IDEMIA’s LEARNING Program as needed
• Guide and provide feedback to project management and engineering teams for design and development conformance for product or project deliveries and ensure smooth and consistent delivery of quality products and contracts, as well as internal systems.
• Conducts process audits, inspections, and quality reviews (e.g. project/program reviews, product quality reviews, process reviews, engineering process productivity reviews, quality engineering system reviews, etc..) to ensure effective performance, durability and compliance with established standards & processes; establish & maintain ISO9001|CMMI certification|CQM certification.
• Lead or assist improvement projects, develops continuous improvement methods, identify opportunities and recommends changes to improve product & service quality and efficiency of processes and customer satisfaction
• Leads process for internal and external customer complaints, quality issues, and escalated incidents; engage cross functional team, facilitate resolution and establish containment, corrective, and preventative actions (CAPA) using 8D, 5-Why, and RCA (Root Cause Analysis) process to prevent issue re-occurrence and overall process improvement.
• Lead product, material and machine qualifications and testing