Quality Assurance Manager

at  Amerit Fleet Solutions

Position Summary:
Amerit Fleet Solutions, one of the leading fleet maintenance companies in the US, is looking for a charismatic, self-motivated Disputes Manager to establish to resolve both internal financial responsibilities and charge backs to vendors.
What’s in it for you? Benefits include medical, dental, vision, paid holidays, 401K, flexible spending accounts, life insurance, disability insurance, growth opportunities, progressive company culture, and so much more!
Compensation: Competitive Pay - Paid weekly, every Friday! Salary Range: $100k - $105k

Essential Duties & Responsibilities:

• Investigate Purchase Order issues and ensure accuracy with invoice provided.
• Collaborate cross functionally with different departments to resolve Purchase Order discrepancies.
• Research Purchase Order and Vendor Repair order disputes and build dispute cases to recover funds for miss billed invoices from vendors.
• Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued.
• Monitor disputed transactions from open to close.
• Work with Accounts Payable to ensure Vendors are paid in a timely manner.
• Serve operational team as the liaison between Vendor Support Team and Vendors.
• Create and distribute invoice generator reports which includes compiling data from multiple sources and vetting for quality concerns.
• Research challenges and identify opportunities for process improvement. Effectively communicate changes and implications to operational team, Amerit billing, and client teams.Manage the processing of credits on incorrect billing
• 
  
• discovery primarily from internal client manager challenges, and external client insights.Review special repair classes, and specialized billing

• 
  
• research, document, approve release; communication to client / field group.

• Own general inquiries related to invoicing and billing specific to the contract, variable invoicing, and non-contract invoicing. Primary stakeholder to investigate, identify steps for resolution, and communicate internally to operational and billing teams, and communicate externally to all impacted clients.
• Serve operational team as the liaison between finance and clients.

Key Competencies and Minimum Education:

• High school diploma
• Strong computer skills required
• Proficiency in MS Office
• Proficiency in MS Excel required
• Experience in disputes or in the payments industry preferred
• Excellent communication skills
• Detail-oriented and results-driven
• Ability to consistently meet the expectations of the KPIs developed for this role
• Ability to listen to customers and resolve conflict
• Ability to analyze information, think through difficult problems, and make critical decisions based on limited information

• Investigate Purchase Order issues and ensure accuracy with invoice provided.
• Collaborate cross functionally with different departments to resolve Purchase Order discrepancies.
• Research Purchase Order and Vendor Repair order disputes and build dispute cases to recover funds for miss billed invoices from vendors.
• Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued.
• Monitor disputed transactions from open to close.
• Work with Accounts Payable to ensure Vendors are paid in a timely manner.
• Serve operational team as the liaison between Vendor Support Team and Vendors.
• Create and distribute invoice generator reports which includes compiling data from multiple sources and vetting for quality concerns.
• Research challenges and identify opportunities for process improvement. Effectively communicate changes and implications to operational team, Amerit billing, and client teams.Manage the processing of credits on incorrect billing
• 
  
• discovery primarily from internal client manager challenges, and external client insights.Review special repair classes, and specialized billing

• 
  
• research, document, approve release; communication to client / field group.

• Own general inquiries related to invoicing and billing specific to the contract, variable invoicing, and non-contract invoicing. Primary stakeholder to investigate, identify steps for resolution, and communicate internally to operational and billing teams, and communicate externally to all impacted clients.
• Serve operational team as the liaison between finance and clients