Quality Assurance Manager

at  KimberlyClark

As a person, you’re a learner – a natural leader – someone who is always taking initiative to make things better and bring others along with you. You live your life in alignment with the highest values of integrity and quality, always ensuring your responsibilities become a long-term success story. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

GENERAL EXPECTATIONS AND ACCOUNTABILITIES

• Demonstrate safety as a value by performing all job functions safely, while also complying with corporate policies and departmental procedures, in an effort to reduce risk and eliminate loss.
• Manages self and team in accordance with the expected behaviors of the KC-One Behaviors. Effectively achieve results that meet business and individual objectives.
• Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results. Maintain a quality focused culture within the facility and team.
• Drive change and inspire a team to reach new levels with regards to the Quality Culture and Program.
• Establish and maintain good customer rapport, while driving solutions to meet business needs. Develop and maintain a exceptional spirit of partnership.
• Conduct all communications and transactions with the utmost integrity. Communicate fully with superiors, teammates, and others who have a need to know.
• Execute continuous improvement activities for established processes and initiates development of new processes.

Position-Specific Accountabilities:

• Own all Quality Assurance activities for the site.
• Manage internal audit program through development of internal audit schedules; execute audits and manage related corrective action plans. Ensure audits are prioritized and aligned with objectives and strategies.
• Manage self and team in accordance with the expected behaviors of the Leadership Qualities. Effectively achieve results that meet business and individual objectives.
• Ensures activities are in compliance with both ISO 9001 & 22716 and are aligned with company quality assurance standards and applicable government regulations, such as regulated product Cosmetic Good Manufacturing Practice (GMP) requirements. Ensures the facility remains regulatory audit ready.
• Ensure established manufacturing inspection, sampling and statistical process control procedures are followed. Perform production and quality system audits.
• Ensure effective quality training is developed and executed to build talent and capability; benchmark with KCNA/BCC standards. Assist with training.
• Demonstrate a sound knowledge and understanding of Sanitary Manufacturing requirements with regard to water purification, air handling, hygiene requirements, and gowning.
• Provide clear direction for development of Validation Management Program, as required by a Cosmetics type of regulated environment.
• Facilitate Lean problem solving; complete trend and problem analyses for cross-functional team collaboration. Create an empowered culture of accountability and teamwork with proven site/staff networking.
• Conduct performance reviews and ensure team has critical support/skills for development. Quality system areas of responsibility include, but are not limited to, hygiene, auditing, non-conforming product, compliance, sanitary manufacturing, validations, and supplier quality.
• Demonstrates, maintains, and builds both personal and team capability in Quality Management Systems (QMS), Good Manufacturing Practices (GMPs), and applicable regulations to support objectives.
• Demonstrate and adhere to K-C Ways of Working.
• Support Maumelle Quality Team LSW and leadership backup for planned and unplanned events.
• Self-motivated.
• Positively influence cross functional team members to achieve required objectives.
• Establish and maintain good internal K-C customer rapport, while driving solutions to meet business needs.
• Conduct all communications and transactions with the utmost integrity. Communicate fully with superiors, team members, and others who have a need to know.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in a science, engineering, or related discipline with a minimum of 5 years’ experience in Quality, Regulatory Affairs, and/or a regulated product Manufacturing environment.
• Knowledge of quality system requirements for Consumer, Cosmetic, and OTC Drug/Pharm or Medical Device products.
• In-depth knowledge and practical experience with Quality Assurance requirements for consumer products and applicable regulatory requirements for cosmetics is required.
• A thorough understanding of Quality Assurance and statistical principles with 5+ years of experience in a related activity.
• Demonstrated knowledge of GMP regulations and good documentation practices is required.
• Working knowledge of GMP’s, CAPA, and Validation
• Proven ability to work effectively with and influence business quality leaders.
• Proven ability to drive change within a team or organization.
• Practical knowledge on risk management processes, statistical data analysis, and change control.
• Working knowledge of electronic document and record control systems (e.g. ETQ or equivalent), GMPs, ISO standard and CAPA processes.
• Solid verbal and written communication skills.
• Solid Excel and Word computer skills.
• Must be able to travel (approximately 10%).

PREFERRED QUALIFICATIONS:

• ASQ Certified Quality Manager or Quality Engineer preferred.
• Demonstrated ability to train and build capability in cross functional and business partner teams.
• LEAN 6-Sigma certification – Green Belt or Higher
• 3+ years of supervisory experience

This position is responsible for the Quality Assurance aspect of the Quality Program at Kimberly-Clark’s GMP regulated Baby Wipes manufacturing facility in Maumelle, AR. This leader will play an excellent role in the Baby Child Care (BCC) sector to influence and drive improvements while ensuring quality compliance and standardization across the sites. This individual shall provide confidence that the quality requirements for the facility will be fulfilled by ensuring that quality is built into our processes and procedures and that quality is a core value in the workforce culture and behaviors.