Quality Assurance Manager

at  Svella

THE IDEAL CANDIDATE

A passionate individual who understands how the role fits with and supports SVELLA’s business priorities, is responsive and uses own initiative to lead, coach and mentor on the requirements of the management
System and ISO compliance.
Someone who is objective; uses sound judgement, evidence and knowledge to provide accurate information. Has a positive focus and plans, organises and manages their time and activities to deliver an excellent quality assurance and compliance service

ADDITIONAL PREFERRED SKILLS

• Desire to understand and promote the Company purpose, vision, values and culture
• Strong decision making and problem management skills with attention to detail.
• Trustworthy and ethical approach, exercising discretion where required.
• Organised, structured and professional, with a passion for excellence.
• Flexibility, resilience and the ability to influence and build relationships at all levels.
• Experience in a fast paced, high workload environment.
• Self-starter who has the ability to priorities a varied workload and demonstrate good time management to comply with deadlines.
• Dedication and commitment to drive continuous improvement of SHEQ behaviours across the group.

ABOUT US

Svella Connect is a leading provider of telecoms and digital infrastructure, building and installing high-speed broadband networks to help connect businesses and residents with full-fibre internet. With depots in Warrington, Leeds and Kirkby in Ashfield, Nottinghamshire, we are a leading contractor for telecoms and internet providers such as Virgin Media and Openreach – and carry out a range of projects across Yorkshire, Midlands and the North West.
Our vision is to be the employer of choice in the industry by investing in long-term growth, introducing technology, innovation and developing efficient ways of working to ensure excellent service for our clients and their customers

ABOUT THE ROLE

The SHEQ Quality and Assurance Manager’s role is to oversee and lead the Quality Assurance and Compliance aspects of our management system as we aim to deliver a best-in-class service to our customers and clients to support the business in our management system processes and SHEQ mission.

WHAT YOU WILL BE DOING DAY TO DAY

• Act as lead on all Quality and Assurance matters to support the Safety & Risk Director and business in delivering their duties.
• To lead, coach and mentor the SHEQ Coordinator.
• Ensuring the management system meets the requirements of ISO 9001:2015, ISO 45001: 2018 and ISO 14001: 2015, ISO 27001:2022.
• Develop and sustain the Management System in line with the required industry standards, accreditation requirements and business requirements across the organisation through existing and new procedures.
• Qualified to a Lead Auditor level with proven ability to train internal auditors and develop an evolving integrated audit plan to optimise audit processes and review multiple customer, regulatory requirements to applicable standards.
• Motivate and coach the operational teams to operational success, both in terms of quality delivery and customer satisfaction.
• Manage document control processes and systems for good practice activities in compliance with internal procedures and policies, as well as regulatory requirements, Standard Operating Procedures (SOPs), forms and work instructions.
• Communicating the transition of Quality and QMS to key stakeholders and clients.
• Supporting Change Management processes to ensure quality and right first-time approach is embedded in everything we do.
• Update SHEQ documentation within the management system and communicate to carry forward lessons learned from quality concerns.
• Managing the Non-Conformance process and to ensure corrective actions are undertaken.
• Review, implement and update company documentation that pertains to the successful operation and continuous improvement of the management system.
• Provide metrics on the performance of the management system and to identify and implement changes required based on that data and drive continuous improvement of department specific key performance indicators (KPIs).
• Review and maintain the business risk register for the management system through PESTEL analysis (Political, Economic, Social, Technological, Environmental and Legal) in identifying and understanding the needs and expectations of interested parties and workers, and ensure it is brought to the attention of senior management so that corporate risks are identified and mitigated.
• Review, action, and coordinates follow-up actions of management system Incident Reports specifically related to Quality and any deviation from our processes which could lead to failings and / or a systemic break down of the management system.
• To assist with the preparation and execution of the SHEQ team’s objectives, budgets and financial records. · To identify opportunities and implement change leading to team development, system improvement and added value.
• Drive the positive intervention reporting initiative and encourage near miss, positive intervention and non-conformance reporting.
• Lead with audits by internal and external bodies including supporting supply chain audits in relation to the management system and specifically quality. Liaise closely with Commercial, Finance, Procurement and SHEQ with regards new supplier/subcontractor applications.
• Undertake evaluations of existing and potential subcontractors, including annual auditing of sub-contractor’s management systems. · Embed a culture of continuous improvement throughout the Company through the management system, via coaching, mentoring and internal audit reviews.
• Manage the audit nonconformity data base. Provide detailed analysis of nonconformities through a non-conformance report management and attendance at Management Review / Quality Meetings.
• Obtaining Customer Feedback and managing customer complaints through direction to the relevant department.
• Undertake colleague Quality Inductions and overview of the management systems and processes.
• To act in accordance with the behaviours and values of the business.
• To comply with and contribute to the improvement of operational and team processes and procedures.
• Engender and operate in a culture of zero tolerance of accidents and self-inflicted incidents.
• Travel to construction sites across UK as required.
• Undertake reasonable tasks and requests outside the scope of the role to support the business as required by senior leadership.