Quality Assurance Specialist

at  Booth Partners

JOB DESCRIPTION

About the Client:
Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.
Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.

Responsibilities:

• Will help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication training
• Will partner and join other HR professionals to assess and implement organizational development programs, processes and training initiatives to support organizational strategies
• Will develop methods for evaluation of program effectiveness
• Will prepare program reports
• Will perform other duties and/or special projects as necessary
• Draft quality assurance policies, guidelines, and procedures
• Interpret and implement quality assurance standard
• Identify training needs and organize training interventions to meet quality standards
• Ensure ongoing compliance with quality
• Evaluate employees through call listening, side-by-side, live monitoring

REQUIREMENTS

Requirements

• Must have Fiber Optic internet with at least 25 Mbps bandwidth
• Must have a backup desktop or laptop with the latest OS
• Must be able to work from 8AM-5PM
• Must be amenable to reporting to our Makati and BGC office as required

• Will help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication training
• Will partner and join other HR professionals to assess and implement organizational development programs, processes and training initiatives to support organizational strategies
• Will develop methods for evaluation of program effectiveness
• Will prepare program reports
• Will perform other duties and/or special projects as necessary
• Draft quality assurance policies, guidelines, and procedures
• Interpret and implement quality assurance standard
• Identify training needs and organize training interventions to meet quality standards
• Ensure ongoing compliance with quality
• Evaluate employees through call listening, side-by-side, live monitorin