Quality & Audit Trainer

at  Allianz Partners

The Quality & Audit Trainer coordinates and facilitates training functions and develops strategic policies, procedures and responsibilities for the Operations department of the company. The incumbent is also responsible in implementing the company’s operations training efforts via workshops, one-on-one sessions, and on-the-job training.

BEHAVIORAL REQUIREMENTS

• Strong communication, attention to detail, time management skills.
• Ability to work independently and maintain focus under pressure.
• Ability to meet tight deadlines.
• Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed.
• Ability to follow instructions diligently.
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Dependability in taking responsibility for actions taken.
• Flexible to accommodate changes/addition to duties, make efficient use of resources, and availability as per company requirements.
• Experience of working with Managers and understanding the necessity to act in a pleasant and courteous manner and to be able to work effectively with others.
• The ability to exercise initiatives and be able to work flexibly under pressure and to tight deadlines.

• Facilitates and oversees new hires’ training programs and support all on-going training initiatives while ensuring their trainings are documented.
• Tracks and reports on new hire statistics: Test scores, call handle times (TAT), quality of calls, and any other metrics requested.
• Provides support to existing employees through on-going training initiatives across Operations.
• Analyzes and evaluates training needs to develop, modify or improve existing training programs, materials and curriculum in accordance with the company training programs.
• Works actively with all the department within Operations and coordinates with HR Department to ensure effective implementation and communication of all training strategies and initiatives.
• Participates in variety of special projects and perform administrative duties as assigned.
• Creates and delivers a positive, fun and rewarding training environment.
• Supports Operations in any duties necessary.
• Creates an environment to support employee retention.

What you bring

• Bachelor’s Degree; Medical background preferred.
• 2+ years of training related experience (reputable insurance provider, broker or a TPA experience a plus)
• Physically fit to carry out duties.
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.