Quality & Compliance Manager

at  CBRE

PERSON SKILLS

• Bachelor’s degree required.
• 5+ years related work experience
• FDA, ISO, or similar quality assurance audit related certification preferred. Must have appropriate license and/or certification where required by law. Green or Black Belt Six Sigma Certification preferred.
• Knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Experience with Desktop publishing, Microsoft Office Suite and Online Help. Previous experience with SAP, Trackwise, Regulus, and/or CMMS systems.
• Knowledge or formal training with lean manufacturing, Six Sigma, 5S programs, etc. preferred.
• Quality auditing experience a plus.
• RESPECT: We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration
• INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
• SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities
• EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders

JOB RESPONSIBILITIES

• Oversee the day-to-day Quality and Compliance Team operations. Track operations and determine compliance status with regards to local and global regulatory standards.
• Execute the CBRE compliance program and/or the client’s compliance program. Lead and participate in continuous improvement objects for both CBRE and the client.
• Interface, partner, and interact with both CBRE and the clients’ functional areas and leadership teams.
• Communicate quality and compliance initiatives and/or issues across the functional areas. Responsible for reporting Compliance status to CBRE and/or the client during review meetings.
• Escalate and notify CBRE and client management of quality and compliance issues.
• Execute the inspection readiness program for the site. May be responsible to lead audits as well as serve as the primary quality representative for CBRE operations.
• Lead the vendor management program for the site. May be responsible in ensuring all GxP service providers qualify per the CBRE regulated vendor qualification process.
• Ensure the QA staff qualify and deliver on the objectives of the QMS, annual quality plan, and the quality agreement with the client.
• Oversee the execution and track the success of CBRE quality of service initiatives on the account for non-regulated services.
• Oversee vendor management program and qualify GxP vendors, as needed.
• Identify, troubleshoot and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems/processes.
• Exchange and explain difficult information, convey performance expectations, and handle sensitive issues.
• Influence parties of shared interests to reach an agreement.