Quality Control Analyst

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Provides project and analytical support to assigned business line or functional area. Performs research, analysis, review, development, implementations, and monitoring of new and/or revised products/services. Acts as a project liaison with other departments. Compiles and analyzes information for an assigned project or areas making recommendations based on findings. Other projects as assigned.

Quality Control (QC)

• Develop QC procedures on Sales Product Resource Team (SPRT) & Pricing Analytics tasks
• Execute QC procedures on a monthly basis
• Collaborate with SPRT, Pricing Analytics and other teams to review findings and initiate process documentation modification if necessary

Operational Risk & Customer Remediation

• SPRT Subject Matter Expert (SME) on the process and reporting
• Work with SPRT and other teams to gather facts for reporting
• Work with SPRT team members to modify processes to address reportable events

SPRT & Pricing Analytics Documentation

• SPRT Subject Matter Expert (SME) on the process creating and maintaining Standard Operating Procedures Manuals (SOPM) and Desk Manuals
• Work with SPRT, Pricing Analytics and other teams to provide accountability to document processes
• Create and coordinate an annual review process of SPRT & Pricing Analytics process documentation

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Three to five years of experience in project management activities

Preferred Skills/Experience

• Thorough knowledge of assigned business line or functional area
• Strong organizational and analytical skills
• Thorough knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Demonstrated leadership skills

THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la