Quality Control Associate, Outbound

at  The RealReal

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!
The Quality Control Associate, Outbound is responsible for inspecting, recording and updating quality attributes of specific functions in Outbound. Proficient and passionate, our associate completes daily audits on the process, people and area.

WHAT YOU GET TO DO EVERY DAY

• Conduct inspections in accordance with audit guidelines and UPH expectations
• Collaborates with training and development to identify and execute training and communication
• Communicate knowledge, process and/or skill gaps in accordance with inspections
• Uphold and maintain company brand standards
• Collaborate with QC and Training Lead and Outbound team
• Develop a positive culture of learning, improvement and total quality management

WHAT YOU BRING TO THE ROLE

• Proven track record of auditing, QC metrics and return rate metrics
• Comprehensive understanding and knowledge of functional areas to be audited
• Works well independently and takes initiative
• Excellent time management skills
• Ability to prioritize daily tasks and deadlines
• Proven ability to work quickly and effectively with very strong attention to detail
• Excellent verbal and written communication skills as well as excellent interpersonal skills
• Proficient with google forms/sheets/pivot tables