Quality Control I

at  Teladoc Health

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Position Summary
Under the direction of the Manager, Ops Support Quality Control, the Ops Support Quality Control I role will be responsible for helping Tech Ops better the overall client experience through establishing and expanding standards of quality related to accountability, functionality, and client support. This role will work to develop and maintain the quality assurance program for Tech Ops, monitoring impact and success metrics, and assisting with employee development, supporting the Implementation and Support models. This role will aid the Tech Ops Team in outlining and executing the team’s associated department deliverables. The candidate that best suits this role will need to have excellent organization and time management skills overseeing departmental metrics and upholding quality control standards. They will also need to have advanced strategic and communication skills, a passion for working in a fast-paced, dynamic environment and a desire to provide exceptional client service. This candidate will play a key role in the achievement of team and department goals/OKRs.

Role and responsabilities

• Record and report quality data
• Review the implementation and efficiency of quality and inspection systems
• Investigate client complaints and non-conformance issues
• Collect and compile statistical quality data
• Analyze data to identify areas for improvement in the quality system
• Develop, recommend and monitor corrective and preventive actions
• Prepare reports to communicate outcomes of quality activities
• Identify training needs and organize trainings to meet quality standards
• Evaluate audit findings and implement appropriate corrective/preventative actions
• Assure ongoing compliance with quality and industry regulatory requirements
• Support Revenue Targets (aligned with delivery schedules and assignments)
• Provide insight and feedback on system and program improvements
• Adhere to all company policies, procedures, and business code of ethics.
• Other duties as assigned.

Skill Requirementes/ Preferences

• Effective written and presentation skills
• Robust strategic, organizational and communication skills
• Strong data analysis skills
• Desired proficiency in SFDC, Confluence/JIRA, Outlook Office, and Tableau

· Requires minimal supervision · Positive attitude and an outgoing personality with a high standard of decorum.

• Professional appearance and the ability to exhibit a professional demeanor over the phone, through email, and in person, as required.
• Must demonstrate excellent oral and written English communication skills.
• Strong communication and presentation skills
• Strong organizational and time management skills
• Ability to work alone and as part of a team.
• Ability to multi-task projects.
• Must complete all required documentation in a timely and accurate fashion.
• Able to work remotely

Education Requirements

• Bachelor’s Degree or equivalent experience
• Minimum 2 years experience with quality assurance

Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy

• Record and report quality data
• Review the implementation and efficiency of quality and inspection systems
• Investigate client complaints and non-conformance issues
• Collect and compile statistical quality data
• Analyze data to identify areas for improvement in the quality system
• Develop, recommend and monitor corrective and preventive actions
• Prepare reports to communicate outcomes of quality activities
• Identify training needs and organize trainings to meet quality standards
• Evaluate audit findings and implement appropriate corrective/preventative actions
• Assure ongoing compliance with quality and industry regulatory requirements
• Support Revenue Targets (aligned with delivery schedules and assignments)
• Provide insight and feedback on system and program improvements
• Adhere to all company policies, procedures, and business code of ethics.
• Other duties as assigned