Quality Control Specialist / Spécialiste du contrôle de la qualité

at  Flighthub

UNCAGE YOUR AMBITION AS AQUALITY CONTROL SPECIALIST

We are FlightHub Group, an ambitious team of people that created FlightHub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may have slowed us down a little, we are coming back even stronger. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
We are looking for a Quality Control Specialist to join our Customer Service & Delivery Department. Working alongside our Manager of Operational Performance, you will be responsible for ensuring our products and services meet the highest quality of standards. Conduct data analysis, inspect and test our products while collaborating across departments to enhance quality and implement effective control procedures, your role will imperative to our operations and customer satisfaction!

Many career paths can prepare you for this life-changing opportunity, but preferably, you’re highly skilled in:

• Conducting inspections and tests on materials and products to ensure quality standards;
• Investigating quality issues and customer complaints using data analysis, developing solutions to prevent recurrence;
• Utilizing data analysis to identify trends and improve product/service quality;
• Developing and enforcing quality control protocols based on analytical findings;
• Documenting all inspection and test results for quality assurance;
• Collaborating with various teams to address and rectify quality issues;
• Conducting internal audits to ensure compliance with quality standards and regulations;
• Communicating quality metrics and improvements to stakeholders effectively;
• Staying updated on industry standards and integrating best practices into quality processes;
• Results-oriented, with a commitment to service excellence in a fast-paced environment with excellent communication skills in both English and French.
• Please note this position is in Montreal, Quebec and on-site

Please refer the Job description for details