Quality Customer Specialist- Warranty Coordinator Arad

at  Hella

QUALITY CUSTOMER SPECIALIST- WARRANTY COORDINATOR ARAD

Location
FORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the world’s seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA therein stands for high-performance lighting technology and automotive electronics. At the same time, we cover a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles with our Business Group Lifecycle Solutions. With around 37,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of € 8.1 billion on a preliminary basis in the fiscal year 2023.

EXPECTATIONS:

• Very good communication skills
• Excellent English, both written and spoken; German knowledge would be an advantage;
• You must be a determined and motivated individual focused on results and with an analytical mindset ;
• University degree;
• Easy understanding for technical aspects; structured approach of the topics
• Capability to adapt quickly to the Hella processes, regulations, tools and working environment.
• Very good knowledge of quality tools and methods;
• Know how about WR aspects or Field failure standards it is an advantage
• High level of accepting challenges
  Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.
  FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.
  Please send us your application via our career portal, stating your salary requirements and earliest possible starting date, with the reference number req14643.

Responsibilities:

• Administrating customer complain in the local system, by assuring, in one hand, proper transfer of them from the customer sources ( portals) in the local system, and, in another hand, proper problem solving and communication with the customer till they are completely solved
• Assuring that the analysis flow for WR claims is correctly applied, based on agreements with customers and VDA Field failure; taking decisions in relation with needed processes in case of NTF process
• Monitoring field situation for relevant projects and initiate proper actions based on this
• Collaboration with Central WR Team an provide the requested inputs for TF negotiation
• Checking the accuracy of the claimed costs and make the correlation with respective claims in this regards
• Reporting the field situation; escalating, in the proper flow, any deviation or abnormality in the field
• Negotiating/Communicating when is necessary, with customers
• Regular reporting and statistics based on quality performance, for the relevant projects