Quality Development Consultant

at  NFU Mutual

QUALITY DEVELOPMENT CONSULTANT

• Be a key member of the NFU Mutual South East Regional team
• Lead the compliance strategy and implementation of standards
• Regional field based role covering Hertfordshire, Bedfordshire, Buckinghamshire, Essex

You’ll influence and monitor the performance of Agents of NFU Mutual across Hertfordshire, Bedfordshire, Buckinghamshire, Essex to ensure sales of NFUM products and services meet the required quality and regulatory standards. You’ll be promoting best practice in order to provide excellent service to our customers and minimise breaches and complaints. You’ll be an integral part of a dynamic regional sales team, whilst also working independently and one to one with our partners in the NFU Mutual Agency network.

You’ll be involved in a range of activities including:

• Support and oversee new Agents to ensure initial training, monitoring and sales support is provided
• The monitoring, assessing and coaching of existing agents in order to achieve the required standards of competence
• Analyse, proactively identify, report and escalate common or systemic quality risks and issues, to influence and support the shaping of national development solutions or risk mitigation action, to ensure customers and NFUMs reputation is protected
• Complete Agency Training & Competency audits to gain control assurance and ensure that any remedial actions are identify setting agreed actions for these to meet compliance requirements

This is a varied and interesting role where you will need to quickly build and develop strong working relationships with regional sales teams, Learning & Organisational Development and Head Office colleagues. You’ll ensure effective collaboration exists across the regional team and all General Insurance Training and competence are met within your Agencies. As part of this varied role, you’ll also be involved in delivering one off projects/activities as required.
This is a homeworking role which requires multi-site travel.
This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.