Quality Engineer (Customer-Centric Hardware & Software Focused)

at  iXsystems

iXsystems is growing - We are searching for a Quality Engineer to join our team, playing a critical role in ensuring the quality and performance of our hardware and software solutions. This position is ideal for individuals who are passionate about field performance analysis, hardware and software support case analysis, and driving improvements to deliver exceptional products and services to our customers.
This is an in-office role based out of our Maryville, TN office.

• Prepare and present reports on quality metrics, trends, and performance to management
• Collaborate with BizOps and DevOps teams to develop and maintain reporting tools and dashboards
• Contribute to the development and implementation of a robust Quality Management System (QMS) aligned with industry standards and regulatory requirements
• Conduct audits and drive continuous improvement initiatives to enhance quality and maintain a high standard of product integrity
• Collaborate with suppliers to assess and improve the quality of incoming materials, components, and services, ensuring supplier quality management practices meet organizational standards
• Collaborate with various departments, including Sales, Engineering, Operations, and Customer Support, to ensure quality objectives are achieved.
• Adopt a customer-centric approach by actively soliciting and incorporating customer feedback into quality enhancement endeavors