Quality Executive

at  City Guilds Group

We currently have a vacancy for a Quality Executive to join our Quality Team in City and Guilds.
Pay rate �15.38 per hour.
This is a permanent role, based in our Wakefield Office.

We are looking for an enthusiastic individual, with excellent customer services and IT skills who would love to join our well-established organisation: City & Guilds.

• This role perfectly suits candidates with experience from highly regulated organisations and education sectors but equally it can work well for ambitious, proactive individuals with previous experience from various of customer facing roles. We welcome applicants from all backgrounds who can see how their transferable skills will fit into the role.
• Our diverse teams are full of different personalities and backgrounds, so these are great opportunities for you to develop your career.

This is a full time 35 hours per week role.
You will join us at an exciting time as we embark upon a transformation of our quality team.
This role will start as a typical office position, but we are aiming to introduce a hybrid model after an initial 6 month period, however this will be dependent on the business requirements.
Working as a Quality Executive there will be a requirement to travel to build excellent working relationships with both customers and associates. This will include arranging activities, site visits and attending events - so you will need to be prepared to travel either by car or public transport to different locations. We will be happy to discuss this and explain further during the telephone conversation or at the interview stage.
The Quality Executive and your team will be integral to the overall risk management of our Centres and driving quality improvement, by working together as a team to identify, manage and prevent risks to quality. By doing this you will be ensuring the integrity and validity of our products and services whilst delivering exceptional customer experience.
This appointment will be made on merit.
We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

ABOUT YOU

Quality Executive positions are very varied and busy roles that would suit individuals who like to think outside the box and are keen on continuous improvements.
We are looking for great communicators with excellent verbal and written communication skills. We work on many various IT systems and Excel is one of the packages we use a lot so you will need to have good IT skills to operate systems confidently. We are looking for proactive candidates with a can - do attitude.
You do not need to have previous experience from the Quality department, but we are looking for commercially aware candidates who are good problem solvers and who will be able to learn and understand both Regulatory and Business Requirements.
We would like candidates to always focus on high quality output.
Experience of working in a risk management setting, and experience of meeting with external customers, other Awarding Organisations and Regulators would be beneficial but is not essential.
If the above sounds good, we would love to hear from you so please do not hesitate to look at the attached Role Profile and apply today.

As a Quality Executive, you will be managing our customers. From onboarding and approval, you will be responsible for taking ownership of queries from customers both internal and external. You will proactively and holistically manage and support our customers through a range of quality assurance and customer support activities.
You will be providing effective problem resolution for our customers, and you will take accountability for your risk management decisions. You will also identify and manage Customer, qualification, product, and service risk by implementing an effective and efficient support package.
Quality Executives are supported by and work with many internal colleagues including Quality Risk Analysts. You will also work closely and network with our Associates to ensure risk management. This will involve applying a logical mind to planning quality assurance activities.
You will also support our teams working offshore ensuring that the processes are being carried out and ensuring that the result meets the customer need.
You will support your Centres with their self-assessment. You will work across several different priorities as required collaborating with different stakeholders across the business.
Please note that this role involves a significant amount of risk analysis and decision making.
You will be able to work at pace and you will be encouraged to ask questions and be empowered to challenge.