Quality Executive

at  Toluna

ABOUT US

Toluna empowers leading brands and agencies to conduct research without limits by unifying the best of technology, the best of research science, the best of global panel, and made-to-measure service to scale your business. Toluna is powered by 2,500 employees worldwide, delivering critical insights in over 90 markets to over half of the Fortune 500. Together, we strive to push the field of market research toward a better tomorrow.

INTRODUCTION

As Toluna enters its next phase of exciting growth, we are looking for a Quality Executive to join the Quality Team. This team works with different functions across the business to ensure data quality stays top of mind across our respondents, research design and execution, and platforms. To achieve this, the team leverages expertise in research methodology, respondent psychology & fraud, technology, and analytics as well as strong relationships with teams across Toluna. Your role is essential in ensuring teams across the business have the right level of knowledge about our quality checks and processes, and ensuring our existing checks are effective.

REQUIRED SKILLSET

• Ideally, minimum 5 years of experience in the market research industry.
• Ideally degree-educated in a field that covers research theory (e.g. psychology, sociology, marketing) or alternatively an industry qualification showcasing market research knowledge OR degree-educated in a field that covers data or technology.
• Good knowledge of methodology and operations within quantitative online research, including topics such as research fraud, best practice online research design, and operational processes. Qualitative knowledge is a bonus.
• Experience with explaining technical content to a non-technical audience, documentation, and running trainings.
• Experience with setting up, managing, and monitoring PowerBI reports.
• Fluency in written and spoken English, additional languages a are a plus.
  Work in line with the Toluna Employee Values
  Integrity & respect - We treat our colleagues, clients and partners how we want to be treated.
  Success in unity - We deliver results by working as a team with common goals.
  Smart decisions in action - We implement plans without delay and stay nimble to change on demand.
  Make it simple - We simplify complexity, making the complex easy to understand.
  Be bold - We welcome big and small ideas that challenge and inspire us to change.
  Delight customers - We work tirelessly to exceed expectations, turning satisfaction into delight.
  Reward great work - We believe performance is the reason for advancement. Do good work and good things come.
  What we offer
  At Toluna you will find an exciting and multicultural place to work. We employ the best and the brightest in our industry and we are always looking for rising stars to join our team. We are proud of our staff members, and we offer competitive salaries, a wide range of benefits including hybrid work from home options and the chance to progress your career within a truly global organization.
  Toluna is an equal opportunities employer. We commit to keeping Toluna an inclusive, respectful, equal and diverse workplace. One small way we’re focused on moving ourselves – and the world- forward.
  With +43 million influencers across the globe, we look like you do, like the world does: made up of every ethnicity, social background, sexual orientation, religion, gender, age or ability.

• You lead internal quality knowledge-sharing at Toluna, ensuring all teams have the relevant level of information they need about data quality checks and processes – whether that’s preparing Sales teams for speaking to clients about data quality, training Research Managers on our existing quality tools, or keeping internal operations teams informed about our existing checks. You achieve this by making information accessible in different formats (e.g. articles, videos) and running regular trainings and Q&As with internal teams. You’ll also support the Quality Consultant with external knowledge-sharing, such as client meetings, industry events, webinars, etc.
• You lead the ongoing monitoring of all our quality checks and processes, ensuring that they are up and running and as effective as they can be. This is essential as it ensures we achieve our quality objectives and that we spend resources on quality procedures that actually make a difference to the quality of our data. If you identify a challenge, for example a team not following a best practice process, you work together with this teams to address it. You’ll also support the Quality Consultant with executing necessary improvements to our existing checks and maintaining the relationship with any external vendors we use.