Quality & Improvement Agent
at Worldline
Odense, Region Syddanmark, Denmark -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 02 Sep, 2024 | Not Specified | 02 Jun, 2024 | N/A | Childbirth,Color | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Quality Monitoring of cases handled by Customer Service Agents
- Analyze customer feedback and identify improvements
- Coordinate the work to update process descriptions and knowledge articles
- Identify customer challenges
- Handle customer complaints
- Support and guide Customer Service Agents
- Validate and approve changes of critical data
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT Software - Other
Customer Service
Graduate
Proficient
1
Odense, Denmark
