Quality Improvement Investigator

at  Croydon Health Services NHS Trust

Band 6, Full Time, hospital based
An exciting opportunity has arisen to join the Patient Safety Team as Quality Improvement Investigator.
Reporting to the Quality Improvement & Investigation Lead, as part of the wider Patient Safety Team, this post is responsible for the delivery of the Trust’s Quality Strategy and vision to ensure ‘Excellent Care for all’ through the delivery of safe, effective and high quality services, that ensure the people who use our services, their families, carers and visitors receive a positive experience.
Proposed Interview Date - w/c 29 April 2024
Under the direction of the Quality Improvement & Investigation Lead the post holder will be responsible for providing leadership and expertise to support the review and investigation of those affected by patient safety events.
This will include the completion of Duty of Candour as required and actively engage with patients, families, carers and staff to seek input into the learning response and develop a shared understanding of what happened.
The Quality Improvement Investigator will be expected to liaise with those who have been affected by patient safety events and to produce meaningful learning responses for continuous quality improvement in line with the Patient Safety Incident Response Framework (PSIRF).
There will be a test/presentation at interview.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

OUR VISION:

“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of “Listening into Action” as a new way of working. The approach we are taking to “Listening into Action” is new and different.
See job description and person specification for details of the role.
For more information contact Regine Lock at regine.lock@nhs.ne

Please refer the Job description for details