Quality Improvement Specialist, Patient Experience and Quality Team

at  North York General Hospital

COMPANY BIO

IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada’s leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing! At North York General, our team is making a world of difference.

QUALITY IMPROVEMENT SPECIALIST, PATIENT EXPERIENCE AND QUALITY

Reporting to the Manager, Centre for Quality and Design, the Quality Improvement Specialist provides leadership and support for quality transformation in alignment with the Strategic Plan. The QI Specialist will work collaboratively with program leaders/teams in making successful changes by managing complex improvement projects through its life cycle, analyzing current business workflows, identifying opportunities for improvement and by designing, developing, testing, and implementing change ideas through the application of leading-edge improvement strategies and techniques. Critical competencies include the ability to develop a lean based operating model within a clinical setting, expert knowledge in using data for improvement, experience in teaching concepts of quality improvement and knowledge of design-based approaches to change. The successful candidate must be passionate about enabling an organization to achieve excellence in people-centered care.

QUALIFICATIONS

• Bachelor’s degree in Healthcare Administration, Engineering, or current registration with a health professional regulatory body. Master’s degree preferred.
• A minimum 5 years’ experience in continuous process improvement
• Expertise in Lean and Six Sigma Methodologies and tools (e.g., process mapping/flow diagrams, cause, and effect diagrams, pareto charts, affinity diagrams, tree diagrams, 5S, FMEA, etc.) and the IHI Model for Improvement
• Expertise in design-based approaches to change e.g.) Design Thinking, Service Design, Experience Based Co-Design.
• Health care / hospital experience and clinical background beneficial
• Advanced MS Office: Excel, Access, PowerPoint, Visio, Word. Miro/Mural knowledge and asset.

Please refer the Job description for details