Quality Lead KYC Operations

at  ING

KYC Quality Lead – KYC Operations
Location: Brussels
X% work from home: 50%

A day in the life at KYC Operations

• The purpose of the KYC Operations is to keep ING Belgium’s business safe and compliant with local and international regulations, while keeping a focus on the easiness and transparency for the client.
• As a Quality Lead you take overall responsibility on all aspects of quality in the execution of the CDD activities, based on the Global and local Quality Management Framework.
• Together with your leadership team for Quality and the broader leadership team of KYC Operations, you ensure strong quality levels in both QC and in Quality Review, with strong support from the Subject Matter Expert teams in all locations (Belgium and Hubs)
• To be successful, you need attention to detail, critical thinking, strong analytical skills and a risk-based understanding of the regulatory requirements and the KYC Policy.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develoEp into an even more awesome version of yourself.
We are currently seeking a highly motivated and skilled KYC CDD Quality Lead in KYC Operations. The ideal candidate will be an independent worker with deep AML/KYC knowledge, strong communication and stakeholder management skills, an eye for detail, and analytical abilities. The ideal candidate has a complete and thorough understanding of the overall KYC Policy, Global and Local Guidance and the Quality Management Framework . Additionally, good knowledge of Customer Tax Integrity is required in this role, as this is integral part of CDD operations at ING Belgium.
As a Quality Lead, you ensure a continuous and sharp focus on the quality of our operations both on the level of content and effectiveness. Therefore you are able to focus on the materiality of the risks through a deep understanding of ING Policy and applicable regulation. At the same time, you keep the customer at the heart at everything we do. You continuously challenge the teams to evolve towards more effective and efficient risk management, while ensuring all customer segments remain within the risk appetite of ING Belgium and Group. You inspire the teams to combine solid investigations with a sharp eye on how processes can be improved and simplified.
You will be part of the leadership team of KYC Operations, collaborating with all customer segment coordinators, the Process and Change Lead and with the Business Analytics team. Your broad understanding of all aspects of KYC Operations makes you the ideal go-to-person for all of them on all quality topics. Furthermore, you are the linking pin between KYC Operations and the KYC Delivery teams in Belgium, build solid relationships with the 2nd Line of Defence and represent ING Belgium on the Global Quality forums.
In this role, you can build on a Global Quality Management Framework that is the basis for an overall quality strategy. The framework includes all roles and functions contributing to quality in CDD Operations of which all 1LoD roles functionally or hierarchically report into you. That makes you the inspirator and driver of maturity growth for quality checkers, quality reviewers and subject matter experts. All these roles combine in their role the control function with strong coaching and support to the teams executing the AML operations on a daily basis.
Given the importance of these operations and the strong risk culture of ING, you will join a high-paced organisation for which you need the necessary resilience and focus on solutions. Together as a team, we have a very strong drive to excel, making the quality lead role a challenging yet very interesting role.
To succeed in the long term in this role, you will require a strategic view on the quality topics, looking for the root causes and structural improvements that will further strengthen the quality of our CDD Operations. You are an example to the organisation on how a risk-based approach can be put in practice and you drive the organisation to an ever stronger integration of all AML/FEC activities for qualitative risk assessment.

Skills Needed:

• Expert KYC/AML knowledge: legislation & policy
• Strong Customer Tax Integrity knowledge: FATCA-CRS
• Leadership experience: manager of managers
• Strong interpersonal skills
• Strong stakeholder management skills
• Intercultural awareness
• Risk-based approach of risk management
• Customer focus
• Dutch or French and English
• Combine process & content orientation
• Constructive attitude
• Feedback skills
• Excellent written and verbal communication skills
• Analytical, detail-oriented mindset
• ACAMS certification recommended or open to follow the training

As a KYC Subject Matter Expert you will have the opportunity to:

• Shape the future of KYC Operations together with the entire leadership team
• Continue to build a strong quality culture in KYC Operations
• Collaborate with different stakeholders within ING, both locally and globally
• Translate new legislation and requirements to the actual operations
• Keep yourself up to date on all AML rules

The team
You will join the KYC Operations Leadership team and will report into the KYC Operations Lead for ING Belgium. You take ownership of all quality aspects in KYC Operations and interact on a regular basis with the Customer Segment Coordinators, the Process experts and Business Analytics team. That combination will allow for a data-driven focus on the most impactful quality improvements within the domain.
Functionally, you will also be part of the Global Quality Management team, representing the Belgian KYC Operations. In that role, you will connect with both the global KYC functions as well as with your counterparts in other countries of ING Group.

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the KYC department, you can count on a range of opportunities to invest in your personal and professional growth with:
At KYC, we take your development seriously and build on your individual development plan through regular interaction with your manager, coaching and continuous learning. If you are not yet ACAMS certificied, you will get the opportunity and of course can continue to follow ACAMS courses.
The KYC Quality Lead role is a pivotal role in the organisation, with a broad range of interactions with various parties across ING (Belgium and Global). These interactions will further build you a network within the organisation, opening up a range of future opportunities to further grow and develop.

• Personal growth & challenging work with endless opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of conventio