Quality Manager

at  CaptiveAire

COMPANY PROFILE:

CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we’ve led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
CaptiveAire maintains a network of over 90 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida.

QUALIFICATIONS:

• 3-5 yrs experience in a quality or manufacturing environment
• 4-year technical degree in mechanical or quality-oriented curriculum
• Exceptional at root cause analysis, critical-thinking and problem-solving skills to review systems, find flaws and pose solutions to those flaws
• Familiarity with lean management and continuous improvement methodology
• Ability to hold others accountable and execute projects in a timely manner
• Capable of visualizing and implementing new projects across the entire facility
• Multi-tasking, problem solving and strong communication skills
• Ability to operate while maintaining deadlines and meeting standards
• Strong desire to please the customer with perfect product quality while maintain a safe work environment

• Product quality in house and product shipped to customers
• Instill a quality-minded culture with focus on continuous improvements and Kaizen (small change for the better)
• Analyze all internal and external quality issues for their facility to help identify and improve shortfalls
• Develop and implement QA/QC procedures
• Investigate plant quality issues and make decisions how to correct the issues for field warranty and implement countermeasures for these issues within the plants
• Manage quality tracking at the plant level and review with plant manager and engineers
• Verify products are being built to standards set by R&D and as detailed in Dozuki
• Overseeing Quality engineers (QEs), Product Quality inspectors and Quality Techs (QTechs)
• Manage all QEs and QTechs within the facility (approving PTO, assigning bonus points based on defined metrics, maintain adequate staffing, etc.)
• Assist QEs and QTechs with any issues that cannot be resolved through standard means
• Schedule and arrange quality training for new employees and annual retraining for existing employees
• Schedule, perform and analyze quality audits and product reviews
• Manage Engineering Change Notice (ECN) rollout to plant lines and ensure they are properly implemented
• Implement Process Change Instructions (PCIs) and enforce Key Quality Points (KQPs) within the plant
• Give feedback to Industrial Engineers on Dozuki for continuous improvement
• Reports to Director of Quality