Quality Manager & Family Ambassador

at  Northamptonshire Healthcare NHS Foundation Trust

Our role as Lead Providers for CAMHS Tier 4 services bring together the providers of CAMHS and Adult Eating Disorder services across the East Midlands to work together in a new partnership, to reduce delays, gaps in service and improve outcomes for the service users, their families and carers. Our Commissioning Team will lead and facilitate the quality oversight, case management, contracting, finance, business intelligence and organisational development to deliver new ways of working
This position of Quality Manager & Family Ambassador will be supporting the Quality & Governance Lead with a focus on coproduction, patient experience and as family ambassador. This role will be part of a wider team within the commissioning team who provide clinical assurance of the quality of the care provided for patients and they will look to manage individual patient pathways to ensure high quality services and care planning outcomes are achieved
Provider Collaboratives delivering New Care Models are the vehicle for change in specialised mental health services, giving clinicians and managers in provider organisations the levers and financial incentives to enable service transformation for Children, Young People and their families. New Care Models will continue until at least (end date of contract).
Home working due to Covid19 is applicable to this post, however, this is subject to review post Covid19 and we welcome applicants from any location as the base will be subject to where the successful candidate lives.
Base is TBC but within the East Midlands.
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document

Please refer the Job description for details