Quality Manager

at  Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Operation Support

SUMMARY OF EXPERIENCE:

• Minimum 2 years experience as a Associate Quality Manager

MANDATORY SKILLS:

• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Solid understanding of the organization’s business operations and industry

PREFERRED SKILLS:

• Lean Six Sigma Green Belt Certified Preferred

PURPOSE OF THE ROLE:

This role ensure adherence to Quality framework for existing scope and deploy the framework for existing programs or any new ramp ups. identify the internal pain areas in client processes and build robust controls around them.