Quality Program Advisor

at  InLife Independent Living

ABOUT US

InLife is a disability provider like no other in our sector. At the heart of our work is second-to-none client relationship management by the amazing teams who support our clients, in their homes or shared accommodation settings.
This newly created 6 month project role provides an opportunity to work with an organisation who leads the way in delivering new models for the disability sector and is shaping the agenda for disability care. We have already established a number of sector leading innovations, and this position is a chance to be an essential part of the team driving a program to help our clients get ahead of issues arising from changes in the circumstances of disability support.
The project involves designing and embedding new processes to ensure that NDIS plans align with the evidence and client preferences for support needs throughout the client program. This includes establishing best practice for sourcing and collecting evidence for support needs, designing processes to consistently record this, and communicating and embedding the processes into everyday client support.
We are looking for a confident and skilled person who has a passion for social reform, inclusivity, genuine care and a healthy appetite to challenge the status quo when it’s needed!

ADDITIONAL REQUIREMENTS

You will need an NDIS Worker Screening Check. This is a mandatory requirement before you can start work. It came into effect on 1 February 2021.

The Quality Program Advisor will work collaboratively with the Head of Quality, Research and Policy, and the Quality, Finance and Client Service teams to design and embed a program that ensures all the information needed for successful supports is collated and communicated at the beginning of a client program, as well as updated when changes to the program occur.

This role is responsible for:

• Establishing the types of information needed to provide evidence for reasonable and necessary supports
• Liaising with the client service and finance team to identify pain points in evidence gathering and to workshop solutions
• Designing processes to assist the client service team in recording and communicating this information
• Supporting the client service team to identify creative ways to manage or reduce supports in future programs, and provide clients with ideas on how to achieve value for money in the supports in their plans
• Managing and reviewing risk assessments to ensure supports can be delivered in a safe and consistent way
• Designing processes that ensure information is communicated to all members of the care team
• Providing guidance to the client service team to help lift report writing capability