Quality, Safety & Risk Manager - Waratah (Newcastle)

at  HammondCare

ABOUT US

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health.

ABOUT THE ROLE

As part of the Quality, Safety and Risk (QSR) team the role of Quality Safety and Risk Manager works to ensure that HammondCare services have a focus on the quality delivery of care and services and consistently striving for the improvement of care, service and staff safety.
Managers in the QSR team work closely with the residential services to ensure that our services are aligned with HammondCare’s philosophy, models of care and support the achievement of the service’s goals and aims. The QSR Manager provides leadership for the support for the core business and the service delivery of the organisation.

KEY RESPONSIBILITIES INCLUDE

• Supporting our services in understanding the effectiveness of the operations of their services, alignment with the Mission and Mission in Action and the ongoing trends
• Maintaining relationships with the services that encourage service management and staff to escalate concerns and a willingness to work with QSR on innovation and improvement
• Maintaining a customer focus approach and engage stakeholders at every level, ensuring their understanding and support for the organisation’s ongoing commitment to quality improvement
• Undertaking investigation, reviews and audits as scheduled or triggered by changes in service delivery or as requested by the Residential Quality, Safety and Risk Manager
• Monitoring and analysing data in relation to incidents, feedback and quality activities to support services to make information decisions and have an understanding of the trends occurring within their service
• Escalating concerns or sentinel events to the Quality, Safety and Risk Head of Region
• Supporting and assisting services to identify and implement quality improvement projects based on feedback and audit results
• Supporting services in meeting the requirements of any external regulatory reviews or other external visits and provide onsite support during these events