Quality & Technical Support Administrator

at  Optimize Recruitment

• Job Title: Quality & Technical Support Administrator
• Location: Dublin, Ireland
• Job Type: Permanent
• Experience: 2+ years
  An opportunity has a arisen for a highly motivated and experienced Quality & Technical Support Administrator to join our client’s team in Dublin.
  The successful candidate will be responsible for ensuring that all products and services meet the required quality standards.
  The role will involve providing technical support to customers, answering queries, and resolving issues. The candidate will be required to work closely with the Quality Assurance team, providing administrative support, and ensuring compliance with all relevant regulations.

Reporting directly to the Quality & NPD Manager, duties & responsibilities of the role will include:

• Act as initial point of contact for technical support queries from merchants, installers, end-users and sales team.
• Provide excellent customer service and scheduling of aftersales service to ensure customers are given the best available solutions in a timely manner
• Work closely with the Quality Assurance team, providing administrative support and ensuring compliance with all relevant regulations
• Work with Stock Controller to ensure sufficient spare parts are maintained and available as needed
• Using Workpal, schedule aftersales service calls with internal and contracted technical service agents, escalating if required
• Manage the review and approval of product documentation
• Maintain accurate records of customer interactions and technical issues
• Provide training to staff on quality and technical support matters
• Continuously improve the quality and technical support processes
• Schedule internal product testing with technical team and follow up to completion
• Identify opportunities for improvement and implement solutions
• Keep up-to-date with relevant industry developments and regulation

Benefits of the role will include:

• Competitive salary negotiable DOE
• Pension
• Free on-site parking
• Training & Development
• Employee Assistance Programme
• Career promotional opportunities