Quotes Administrator

at  Keystone Group

CORE SKILLS

• Commitment to providing a high quality service to internal and external customers, building partnerships and working collaboratively to meet shared objectives
• Effective communication and interpersonal skills with a naturally customer-focused approach
• Strong IT skills (including working knowledge of Microsoft Office suite)
• Unquestionable professional ethics and integrity
• Ability to proactively resolve day-to-day operational issues and to effect process improvements
• Strong organisational skills in terms of work planning and time management
• Ability to lead from the front, challenge appropriately and work as a member of a team to meet demanding deadlines
• Full UK driving licence

EXPERIENCE

Essential

• 2+ years’ experience in a customer-focused administrative role
• Proven experience of data input and accuracy
• Demonstrable experience in the use of Microsoft Office solutions, especially Microsoft Outlook and Microsoft Excel or equivalent
• Working knowledge of Microsoft Dynamics CRM or equivalent
• Self-motivated and committed to excellence

Desirable

• Previous experience in a similar role in a manufacturing and/or construction environment

Keylite Roof Windows is the UK and Europe’s fastest growing roof window brand. Founded in 2001, the company operates from Burton Upon Trent (South Derbyshire), Cookstown (N. Ireland) and Zambrow (Poland). Part of Keystone Group, Keylite offers a full range of innovative roof windows, flat roof window system, loft ladders, blinds and accessories to specifiers, builders merchants, house builders and installers. With main markets in UK and Ireland, the company is rapidly expanding in markets throughout Europe, Australia and New Zealand.
Why join us? Click here to find out more

To provide a positive customer experience and maximise sales opportunities for Keylite by :

• delivering excellent levels of customer service
• building strong working relationships with existing and potential customers
• logging all requests for quotations from multiple sources
• collaborating with internal teams to support the delivery of technically accurate, timely and commercially astute quotation

PURPOSE OF THE JOB

To provide a positive customer experience and maximise sales opportunities for Keylite by :

• delivering excellent levels of customer service
• building strong working relationships with existing and potential customers
• logging all requests for quotations from multiple sources
• collaborating with internal teams to support the delivery of technically accurate, timely and commercially astute quotations

KEY RESPONSIBILITIES/DUTIES

• Promote Health & Safety in the workplace, displaying excellent personal safety and challenging others when unsafe behaviour is observed. This extends to ensuring all your reports are aware of and behave in accordance with the company Health & Safety guidelines
• Serve as the first point of contact for quotations requests from existing and potential customers – internal and external
• Communicate effectively via email, on the phone and in person
• Instil and maintain a customer service culture (internal and external) where the customer always comes first
• Demonstrate effective use of the Six Agreements of Collaboration
• Register quotation requests on the company’s Customer Relationship Management (CRM) system within agreed timeframes
• Understand customer requirements to support the provision of accurate and time-sensitive quotations
• Classify quotations requests to support prioritisation and work flow
• Prepare and maintain a repository of templates and response content for managing enquiries
• Collaborate and communicate with internal teams to ensure quotations are complete, accurate and maximising business opportunities
• Demonstrate a ‘will to win’
• Contribute positively to the achievement of the Quotes Team’s Key Performance Indicators (KPIs)

OTHER DUTIES

• Uphold the professional and progressive image of the company at all times
• Maintain confidentiality with respect to all information pertaining to Keylite’s operations
• Ensure that the company’s IT procedures, standards and specifications are recorded and maintained
• Comply with Keylite’s policies and procedures at all times
• Promote a culture of continuous improvement
• Participate in training and development opportunities provided by the company
• Ensure a flexible approach to working hours to fulfil the requirements of the post and meet project deadlines
• Be prepared to travel to and between sites as necessary to fulfil the requirements of the post and meet project deadlines
  Note
  As the company expands and/or due to ongoing changes in market conditions and the business environment, it is a requirement of the position to undertake any other reasonable task(s) related to the position you hold.