Quoting & Priority Accounts Specialist

at  KENNARDS HIRE

Quoting & Priority Accounts Specialist

Regency Park, SA

• Kennards Hire: ANZ’s largest family-owned equipment hire company & still growing
• Collaborative Culture: Thrive on teamwork, tackle challenges, succeed together
• Continuous Growth: Embrace learning, develop & empower your career

As the Quoting & Priority Accounts Specialist, your main priority is to recommend, source and quote on equipment hire solutions for our customer that have been referred or allocated as a priority account by our branches, distribution centres, business development and the local support branch teams.
The role aims to build long term relationships by educating customers on the products and services we offer, recommending the best solution to meet their needs and resolving any hire or account issues or queries.

Responsibilities;

• Identify, source, and follow up leads of customer inquiries and referred hire prospects.
• Develop, refine, and finalise hire quotes and schedules, effectively converting quotes into successful hires for both account and non-account customers.
• Collaborate closely with branch network, priority accounts, and BD teams to ensure efficient response to hire inquiries, as well as effective quote generation and follow-up.
• Foster customer relationships by delivering superior service, driving repeat business.
• Oversee logistics and transportation partners, coordinating rehires seamlessly.
• Manage breakdown enquiries including trouble shooting advice, update contract notes and follow up on outcomes
• Manage high severity requests or issue escalations as needed for priority account customers
• Maintain accurate and relevant reporting.