R&D Technician

at  Phantom Screens

At Phantom, making life better is our mission: for our customers and our employees. We’re driven by our vision and values – it’s what sets us apart as a corporation – and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we’re the top-selling retractable screen, and our products are international.
We’re currently looking for a R&D Technician who values the same things we do: honest communication, excellent workmanship, providing top tier service, and taking ownership in their work. The R&D Technician will set-up product validation tests, assist with field testing both with initial product installation and ongoing inspection and monitoring, prepare test reports for the product development team, and they will also stay abreast of the best practices of installation. Working with the Phantom Lower Mainland distributorship as a seasonal installer will also be part of the role. Provide advice and input to the product team on installation considerations.

WHAT YOU’LL BE DOING:

(include but are not limited to, the following)

• Conduct product testing activity on behalf of the product development group.
• Maintain the orderly operation of the R&D Lab.
• Ensure that equipment and measurement devices are properly calibrated and suitable for the required test work.
• Work with the Supervisor to establish an effective testing plan and schedule. Ensuring that the Lab resources are effectively utilized.
• Be familiar with the equipment and measurement devices used for the role.
• Participate in product design reviews and give practical advice on installation.
• Prepare written reports on product tests.
• Will be required to support installation activity in peak seasons for the purpose of providing flex capacity and in order to stay appraised of the product installation best practices and develop real world know how.

WHAT YOU BRING TO THE ROLE:

• Curious and engaged in Phantom’s product operation and technical success.
• Basic computer skills using Microsoft Office, Excel.
• Driver’s License and access to personal transportation.
• Ability to work efficiently with minimum supervision, using good judgement in ambiguous situations along with the ability to maintain composure and professionalism always.
• High level attention to detail and accuracy to appropriately complete all tasks.
• Superior interpersonal and communication skills; interacting comfortably and confidently in writing or orally with internal and external contacts at all levels.
• Organized and methodical and able to simultaneously accomplish multiple and changing priorities by structuring workflow within in a time-sensitive environment.
• Keen understanding of team goals and achievements and willingness to work in, and be supportive of, a team environment.
• Respect the need to maintain confidentiality when encountering sensitive information.
• Plan and schedule the effective use of lab resources both equipment and staff.
• Knowledge of Phantom products.
• Post-Secondary diploma in a technical or industrial trade. Work experience in a related field will be considered equivalent.