Radiology Admin Assistant

at  University Hospitals Coventry and Warwickshire NHS Trust

We are looking to recruit a full time receptionist to join our reception team within the Radiology Department.
The role will encompass dealing with patients, clinical and non-clinical staff by face to face and telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met.
As part of the team you will be registering patients onto the departments RIS system whereby accuracy is essential.
Working knowledge of all common computer applications including word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on ‘in house’ systems.
37.5 hours per week, Monday - Friday between the hours of 8am - 5pm. Cover at Rugby St Cross maybe required in this role.
* Please be advised that interviews are proposed for 03 July 2024 *
Please be advised that this job advert will close as soon as sufficient applications have been received.
Act as the first point of contact for patients and visitors dealing with routine enquiries and act as necessary liaising with others as appropriate.
Booking in patients for their appointments.
Processing of referrals in line with Departmental guidelines.
Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include IPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.
Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archive.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.
Communicate with staff, patients and/or external organisations using appropriate methods.
Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
Prioritise daily tasks to achieve timescales set.
Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.
Provide appropriate cover in the absence of other members of the team.
Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.
Assist with training new team members in Trust operational systems and department procedures.
For further details of the job role please see attached job description

Please refer the Job description for details