Radiology Clerical Officer

at  Gateshead Health NHS Foundation Trust

Due to the development and expansion of our services to provide a 7 day service , we wish to recruit enthusiastic and motivated individuals to our Radiology Admin Team. Radiology operates a 24-hour service . You will be required to be flexible in relation to your base of work and will cover a variety of shifts Monday- Sundays 8.00am-8.00pm on a rotational basis.
Radiology has three receptions – Main Radiology, MRI and Ultrasound. Radiology Clerical Officers undertake a variety of tasks ensuring the smooth running of the department - tasks include booking patients, organising MRI appointments, reminder calls, processing reports, Image transfer, Medico-legal , answer queries in a variety of communication methods, data entry and data corrections.
This is an exceptional opportunity for a professional with strong interpersonal skills. The post holder needs to have excellent organisational and communication skills to work effectively within the multi-disciplinary team ensuring Radiology continues to provide high quality service to all users.
A flexible and forward thinking approach is needed to meet the challenges of a constantly developing healthcare environment, with a focus on 7 day working.
Informal enquires welcomed by the Radiology Senior Team Leads on 0191 445 2485.
Radiology operates a 24-hour service. You will be required to be flexible in relation to your base of work and cover a variety of shifts Monday- Sundays 8.00am-8.00pm on a rotational basis.
provide a competent and efficient reception service.
contribute to the delivery of a timely, high quality Radiology service.
arrange appointments (inpatient and outpatients) and utilise any cancelled appointments.
deal with patient’s notes and ensure they are kept safely, and the confidentiality of the information contained within is maintained.
handle any queries or telephone enquiries in an accurate and professional manner.
support and arrange retrieval of x-ray packets from storage (offsite and on site).
process all image transfer requests received via Image Exchange Portal (IEP), IT service desk ticket system (Cherwell) or Vocera prioritising “blue light” requests.
process all medico-legal requests in a timely manner and ensure all discs produced are appropriately encrypted.
monitor the duty task pad (ultrasound) and relay messages in a timely accurate manner.
ensure daily reports are actioned and reports are emailed securely to relevant referrer.
allocate images to offsite reporting service.
Manage own workload by prioritising tasks accordingly in order to meet deadlines.
Carry out general administration duties e.g. filing, photocopying and scanning etc.
be flexible and supportive of the changes within the Radiology Services
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Communications and Relationships
Demonstrate a sensitive and professional approach to patients.
Deal with anxious patients with tact, persuasion, patience, and discretion
Recognise where communication difficulties arise and overcome barriers to understanding.
To maintain a good working relationship with other members of the radiology team and other professionals external to the Radiology Department. Other key working relationships include:
Medical and nursing staff internal and external
Consultants and Clinicians
External agencies e.g. GP’s, other Trusts, Private Hospitals
Keep the senior staff informed of workload and seek advice where necessary.
Handle routine and non-routine enquiries by letter/email and telephone.
To attend and contribute to team briefings and staff meetings at regular intervals to facilitate the dissemination of Trust, Hospital and Departmental policies and procedures.
To contribute to protocols, policies and procedures as required.
To motivate and encourage junior staff, highlighting where necessary, areas of weakness where improvement is required.
To ensure patient confidentiality.
To operate the RIS / PACS System in accordance with agreed policies.
Contribute to department gaining and retaining imaging services accreditation.
Knowledge, Skills, Training and Experience
Good standard of general education (GCSE or equivalent, including Maths and English)
Working knowledge of Windows and Microsoft Outlook, Word, Excel or a similar package
Recent experience of Radiology Systems (RIS & PACS) and Trust Patient Administration Systems (Careflow)
Previous administrative experience in a healthcare admin setting.
Good communication skills both written and verbal.
Good telephone manner.
Good organisational skills.
Ability to work effectively without direct supervision and also within a team.
Ability to cope with a workload with multiple interruptions, unpredictable patient and colleague routine demands.
Indicate a willingness and ability to support other team members and the ability to adapt to developing service needs.
Calm disposition
Proactive positive attitude
NVQ Business and Administration Level 2 (or willingness to work towards)
Analytical and Judgemental Skills
Ability to make unsupervised judgements on patient enquiries and problems.
Ability to prioritise workload.
Awareness of when to request advice from senior staff.
To report operational issues, contribute to service development and promote good working relations within the Trust.
To identify any risks within own working environment.
Planning and Organisational Skills
Support the Admin Manager (/nominated Deputy) to ensure the department develops in line with national guidelines and the organisation’s needs.
To possess a flexible and independent approach to work
Ability to work to deadlines.
Ability to work accurately on own initiative.
Evidence of time management.
Physical Skills (manual dexterity)
Keyboard skills
Speed and accuracy
Attention to detail.
General handling of hospital x-ray packets e.g. lifting, sorting and filing

Please refer the Job description for details