Radiology Systems Technician - Band 4

at  Gloucestershire Hospitals NHS Foundation Trust

These will involve, but will not be limited to: -To be one of the Radiology Systems Technicians for the Radiology department covering all sites; ensuring that the imaging systems are up-to-date and functioning correctly, with support from the Radiology Digital Team and the Radiology Systems Team Leader. -To be one of the Radiology Systems Technicians dealing with CRIS maintenance, such as creating diaries for appointments, updating and/or extending lists and add any extra lists including but not limited to queries or issues related to orders as requested by the Radiology Service. -To deal with, as a part of day-to-day role, exceptions within PACS using Admin Tools full training will be provided. -To provide support to the Radiology team with creating and updating support calls in the IT Support System (TopDesk) keeping end-users informed of process and ensuring service is delivered to quality standards.

• Monitoring the IT Support System (TopDesk) for tasks that would be supported by you within your role and to deal with direct patient queries and from clinical staff, consultants, nursing, radiographers, and secretarial team, etc. -To provide telephone cover, including but not limited to, dealing with direct/group requests for copies of patients Radiology Imaging and Reports from other NHS Trusts and Private Hospitals for continuing Patient care. These requests can be received via Email or Telephone. -Liaising with secretaries from within and outside the trust regarding data transfers.
• Liaising with system suppliers, if instructed, to successfully resolve the incidents/tickets to provide efficient and effective recovery, making sure minimal downtime for radiology systems. -Support with making of new user accounts across various diagnostic applications (for example CRIS, PACS, & ICE) and also administer the IEP (Image exchange Portal) training will be provided. -Support and maintenance of other IT systems such as Viewpoint (maternity reporting system), dealing with various queries from radiographers/sonographers, and making amendment on other related systems (CRIS). -To help provide writing of images on discs for external users (mainly Dental service) as requested by Radiology Service.
• To work with the other team members to process and resolve queries/issues logged with the Radiology Digital Team. -To work with the users of the imaging systems to ensure Quality and Safety standards are met. -To work with the other members of the team in completion of all routine business as usual (BAU) activities on a schedule as defined by the Radiology Systems Team Leader. -To liaise with TrakCare team as and when required to keep patient data up-to-date on systems.
• To participate in current and future digital development projects. -To support with the delivery and testing of IT systems. -To support the production and maintenance of support documentation for Radiology IT Systems. -To work within defined deadlines as part of a team and on an individual basis.
• To keep up-to-date with relevant technologies, new techniques and developments that might occur and provide training to others, if required, with the areas you cover.

• Monitoring the IT Support System (TopDesk) for tasks that would be supported by you within your role and to deal with direct patient queries and from clinical staff, consultants, nursing, radiographers, and secretarial team, etc. -To provide telephone cover, including but not limited to, dealing with direct/group requests for copies of patients Radiology Imaging and Reports from other NHS Trusts and Private Hospitals for continuing Patient care. These requests can be received via Email or Telephone. -Liaising with secretaries from within and outside the trust regarding data transfers.
• Liaising with system suppliers, if instructed, to successfully resolve the incidents/tickets to provide efficient and effective recovery, making sure minimal downtime for radiology systems. -Support with making of new user accounts across various diagnostic applications (for example CRIS, PACS, & ICE) and also administer the IEP (Image exchange Portal) training will be provided. -Support and maintenance of other IT systems such as Viewpoint (maternity reporting system), dealing with various queries from radiographers/sonographers, and making amendment on other related systems (CRIS). -To help provide writing of images on discs for external users (mainly Dental service) as requested by Radiology Service.
• To work with the other team members to process and resolve queries/issues logged with the Radiology Digital Team. -To work with the users of the imaging systems to ensure Quality and Safety standards are met. -To work with the other members of the team in completion of all routine business as usual (BAU) activities on a schedule as defined by the Radiology Systems Team Leader. -To liaise with TrakCare team as and when required to keep patient data up-to-date on systems.
• To participate in current and future digital development projects. -To support with the delivery and testing of IT systems. -To support the production and maintenance of support documentation for Radiology IT Systems. -To work within defined deadlines as part of a team and on an individual basis.
• To keep up-to-date with relevant technologies, new techniques and developments that might occur and provide training to others, if required, with the areas you cover