Radiotherapy Private Service Delivery Manager

at  University College London Hospitals NHS Foundation Trust

This post offers a unique opportunity to play a key role in the radiotherapy private patient service. With strong leadership skills, the post holder will manage the delivery of the private patient service and support the radiotherapy team to provide a high quality service to all patients, carers and referring practitioners accessing radiotherapy private services. This role involves supporting, evaluating and monitoring service provision to provide a quality private patient service which is efficient, meets the key performance indicators and provides high levels of user satisfaction. The post holder will act with autonomy for day-to-day operational provision of a private patient service, and contribute towards senior level projects with the support of the Radiotherapy Lead Team. The post-holder will be expected to form strong working relationships with the Management Team, Clinical Lead(s), therapeutic radiographers, radiotherapy physics, dosimetrist, radiotherapy nurses, brachytherapy, and relevant allied health professionals. They will also liaise closely with patients, carers, external Trusts, insurers, embassies, interpreters, accommodation services, volunteers, and GPs.
Responsible for the day-to-day private service management in line with national and local targets and audit requirements.
Working closely with the Radiotherapy admin and clerical team leads in order to provide a high-quality administration service to all patients accessing the Radiotherapy services, their carer’s and referring practitioners.
Supporting and reporting on the delivery of performance targets including activity, governance and others as applicable.
Managing and developing inpatient and outpatient pathways to ensure continuous improvement.
Supporting in the management of service wide projects and initiatives as agreed with the Radiotherapy Services Manager. The post holder will take the lead on additional specific projects. Particular areas of focus for such projects will include (but not be limited to) Quality, Efficiency & Productivity Programme and service improvements.
Working closely with the Radiotherapy Lead Team and Clinical Lead to provide strategic direction and leadership to ensure private services continue to improve and develop.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040

Please refer the Job description for details