RCO SS Program Manager II, R&C

at  Amazon Ireland Support Services Limited A94

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of experience in program or project management
• Experience defining program requirements and using data and metrics to determine improvements
• 5+ years of experience working cross functionally with tech and non-tech teams
• 5+ years of experience delivering cross functional projects
• Bachelor’s Degree from an accredited university, preferably in Technology or Business.
• Substantial experience in program/project management or an equivalent operational role.
• Experience and knowledge of process improvement tools, methods and techniques.
• Attention to detail and written and oral communication skills.
• Ability to organize and manage multiple tasks simultaneously, and to facilitate multiple discussions.
• Ability to meet deadlines, prioritize work, handle changing priorities and use good judgment when working in stressful situations.
• Agility and nimbleness to work successfully in a highly ambiguous and changing environment
  At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Registration and Compliance Operations (RCO) group designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. The Program Manager II will be the primary liaison between the cross functional teams and will focus on building efficient roadmaps for all our new launches. The person will be responsible for optimizing the project plan, coordinating with varied set of stakeholders, working with tech/UAT team on tech readiness as well as GPSS/GPO/Ops/LXD teams etc. on operational readiness. The role requires someone who can manage multiple tasks/priorities, consistently meet deadlines, is a creative problem solver and a critical thinker coupled with cross-functional communication skills. In addition, we are looking for someone who has a blend of program/project management experience added with experience in tech acumen to scale our tech service offerings in 2024. Key responsibilities associated with this position include the following:
  Key job responsibilities
  a. Demonstrate knowledge of improving processes through Six Sigma / Lean/ methods and can perform complex Analysis when exposed to unstructured and structured data
  b. Lead, design, development and deployment of functional world-wide Excellence strategy
  c. Work with leadership team to drive critical business initiatives
  d. Develop, implement and govern KPIs reporting for the portfolio providing visibility to the milestones and performance across all projects
  e. Drive and influence multiple stakeholders on project improvement opportunities
  f. Establish and continually improve the consistency, predictability and efficiency of the project delivery by providing leadership guidance and sharing best practices
  g. Manage multiple projects requiring frequent communication, organization/time management and problem-solving skills
  h. Demonstrate discretion and independence in coordination of project scoping and selection to align with business objectives
  i. Communicate across all levels on project and program progress
  j. Lead business critical high impacting projects for the vertical and ensure they are delivered within planned timelines and with expected output.
  k. Support project teams/team members to improve processes, provide project intervention and coaching, etc
  l. Monitor the training and professional development of team members, looking for opportunities to strengthen their skills or acquire new ones.
  We are open to hiring candidates to work out of one of the following locations:

Cork, IRL

• Certified Lean Six Sigma Black Belt from a reputed institute or organization
• Ability to influence stakeholders across the organization without direct reporting lines.
• Leadership experience for several large-scale complex, cross-functional projects with multiple stakeholders, involving multiple (10 or more) internal/external customers.
• Change agent with the ability to lead change across all levels of the organization.
• Ability to interpret, analyze, and understand complex data sets.
• Have experience in leading and mentoring projects in ITES/ IT / Banking industry
• Experience working as part of a global team with multiple time zones and geographically disperse resources.
• Certified Project Management Professional (PMP)

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Please refer the Job description for details